Training Department Associate

About TESO Group

Founded in 2017 and headquartered in New York, TESO Group is a rapidly growing Asian lifestyle retail group in the United States. Its portfolio includes TESO Life, its flagship general merchandise retail brand; TESO X, a collectible toy retail concept; TESO Mini, an Asian convenience store concept; and proprietary brands including MONKIMON and O’HOMNI.

The Group currently operates 35 stores across 14 states, with another 67 locations under construction or in development, and aims to open more than 300 stores by 2030. Its product categories include beauty, snacks, collectible toys, home goods, stationery, and pet products, serving more than 450,000 customers per month.

Position Overview

The Training Department Associate supports the Training Manager in coordinating and delivering employee onboarding, store operations training, new store opening training, and ongoing learning programs across TESO locations.

The role prepares approved learning materials, coordinates training logistics, supports practical instruction and assessments, and maintains accurate training records. It helps employees apply required knowledge and skills consistently and provides feedback to improve training effectiveness.

Job Responsibilities

1.Onboarding and Training Coordination
a. Coordinate onboarding and recurring training schedules with the Training Manager, HR, regional teams, and Store Managers.
b. Arrange invitations, learner rosters, materials, venues, equipment, and virtual meeting access.
c. Track attendance, completion deadlines, and make-up sessions; escalate scheduling or participation issues.

2.Training Delivery and New Store Support

a. Deliver assigned introductory modules, demonstrations, and practice sessions using approved materials and guidance.
b. Support new store opening training, including setup, learner coordination, and readiness tracking.
c. Reinforce approved service, checkout, receiving, replenishment, inventory, hygiene, and safety procedures; refer technical questions to the appropriate owner.

3.Learning Materials and SOP Support

a. Prepare presentations, job aids, checklists, quizzes, and video or digital learning content under the Training Manager’s direction.
b. Coordinate with Operations Standards, Merchandising, HR, IT, and Loss Prevention to confirm content accuracy before approval.
c. Maintain consistent formatting and version control; distribute only approved materials and withdraw obsolete versions.
d. Manually verify AI-assisted content before use.
e. Organize and archive training materials, ensuring they are complete, orderly, and easy to retrieve.

4.Assessment and Training Records

a. Administer approved quizzes, skill checks, feedback surveys, and certification documentation using established criteria.
b. Maintain accurate attendance, assessment, completion, and retraining records in the designated system.
c. Follow up on incomplete learning and unsuccessful assessments; submit results for authorized review and certification decisions.

5.Training Follow-Up and Improvement

a. Collect learner and manager feedback and identify recurring knowledge or execution gaps.
b. Coordinate refresher training and follow-up activities assigned by the Training Manager; track action completion.
c. Prepare training summaries and improvement recommendations, and protect employee information and assessment records.
d. Track learner training progress, update completion status promptly, and flag and follow up on overdue items.

Qualifications

• Education: Associate degree or above; training, education, human resources, business, retail management, or a related field preferred.
• Professional Experience: Training-related experience preferred.
• Knowledge & Skills: Strong Microsoft Office / Google Workspace skills; ability to prepare learning materials, coordinate schedules, maintain spreadsheets, and present clearly. Familiarity with retail SOPs and learning systems preferred.
• Core Competencies: Organized, detail-oriented, patient, service-focused, and collaborative; able to explain procedures, manage priorities, and travel to stores as required.

Compensation

• $22 per hour
• Quarterly Performance Bonus: This position is eligible for a quarterly performance-based bonus, subject to the eligibility requirements, performance criteria, and terms of the Company's bonus program.

Benefits

• 401(k) & 401(k) matching - subject to the eligibility requirements
• Paid Sick Leave
• Employee discount
• Health insurance
• Paid Time Off

Language Requirement: Proficiency in English and Mandarin is preferred

Job Type: Full-Time (On-Site)