Senior Manager

Responsibilities Lead the development team in implementing Salesforce solutions. Provide technical guidance and mentorship to developers. Ensure adherence to coding standards, design patterns, and best practices. Collaborate with Solution Architect and Integration Architect to design scalable and secure solutions. Manage the development of AI-powered case management and workflow automation. Conduct code reviews and performance optimization. Develop and maintain technical documentation for designed solutions. Facilitate workshops and meetings with stakeholders to gather requirements and provide updates. Translate business requirements into well-architected solutions that best leverage the Salesforce platform. Highlight and manage risk areas in the solution proactively, committing to seeing issues through to completion. Ensure compliance with security and regulatory standards. Provide support during testing and deployment phases to ensure technical requirements are met. Qualifications Minimum 8 years of total experience in IT. Minimum 5 years of experience as a Technical Lead in Salesforce projects. Strong knowledge of Salesforce Service Cloud, Experience Cloud, Data Cloud and Omnichannel. Expertise in AI technologies such as Einstein Bots and Genesys AI. Proven experience in developing Salesforce customizations (Apex/Lightning), integration, and executing data migrations. Excellent leadership and communication skills. Experience with integration tools like MuleSoft and API Gateway. Strong problem-solving and analytical skills. Ability to lead technical requirements sessions and document technical solutions. Excellent documentation skills and attention to detail. Relevant Salesforce certifications (e.g., Platform Developer I, System Architect, Application Architect) are a plus. Must have expertise in Salesforce Service Cloud, Einstein AI, and Data Cloud. Proficient in writing Apex classes, triggers, and batch processes. Experience in developing custom Lightning components using LWC. Ability to create and customize Visualforce pages. Strong understanding of Salesforce Object Query Language (SOQL) and Salesforce Object Search Language (SOSL).