Front Gate Associate - Access Control
About the job
- One year of customer service experience is required.
- One year of security experience is required.
- A polished and professional appearance and demeanor are required.
- Strong verbal and written communication skills are required.
- Critical-thinking skills and a solutions-oriented approach are required.
- High attention to detail is required.
- Ability to build rapport with residents and guests is required.
- Ability to lift up to 50 pounds is required.
- Flexibility to work weekends when call-offs occur is required.
- Report concerns to Management, Engineering, or Janitorial as appropriate.
- Greet residents, guests, and other visitors at the gatehouse in a welcoming and professional manner.
- Be familiar with the parking structure.
- Answer phones and greet residents and guests as they enter or exit the property.
- Keep the kiosk area organized and clean, and summon janitorial or maintenance staff when needed.
- Record issues and relevant information in the Daily Activity Report, read the pass-on log and relevant emails, and communicate with co-workers to ensure smooth shift transitions.
- Follow procedures for residents to receive parcels and document incoming and outgoing parcels and other deliveries.
- Document disturbances, evaluate situations, and contact the appropriate authority, such as Police, Fire Department, or Management, to resolve problems.
- Coordinate resident moves within approved Association hours and ensure Common Areas are adequately protected.
- Operate the Elevator Control System to direct guests, contractors, and other visitors to the proper floor.
- Use the Front Desk Procedures Manual, including the Shift Inventory Log and the Pass-On Log.
- Monitor inventory of gatehouse forms, supplies, and other items and notify the Supervisor when replenishment is needed.
- Observe building activity on surveillance cameras and security monitors, report suspicious or abnormal activity to appropriate staff, security, or law enforcement, and document incidents according to established procedures.
- Report complaints, nuisance reports, and non-compliance issues to Management according to post instructions, and submit Incident Reports when necessary.
- Understand and implement emergency procedures and coordinate communications with residents and emergency personnel during fires, flooding, earthquakes, or other emergencies.
- Follow post instructions and Association governing documents, CC&Rs, rules and regulations, policies, emergency procedures, and evacuation procedures.
- Experience in hospitality or luxury property management is preferred.
About the company
Action Life (Action Property Management) manages homeowner associations in California, serving single-family homes, PUDs, condominiums, townhomes, and urban communities. It earns revenue via service fees from HOAs and developers. Its products are a suite of property-management services that cover financials and resident management, including bill pay, autopay, eStatements, ledger management, payment history tracking, board portal access, document management, action lists, directors' reports, financial reporting, work orders, resident management, and non-compliance tracking. The company differentiates itself by being the largest privately owned HOA management firm in California with strong client retention and positive resident scorecards. Its goal is to improve residents’ living experiences through efficient, high-quality management and service delivery.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Irvine, California
Founded
1984
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Simplify's Take
What believers are saying
- August 2026 BBB named Action Property Management a Torch Awards for Ethics finalist.
- February 2026 Great Place to Work certified Action for the second straight year.
- August 2025 brand refresh modernized Action’s website and materials for growth.
What critics are saying
- October 2025 data-breach investigations allege unauthorized access to Action’s network and resident data.
- June 2026 Indeed reviews criticize biased managers and inconsistent policies, hurting retention.
- A second breach would trigger board defections across California renewals in 2026–2027.
What makes Action Property Management unique
- Action manages Millennium Tower San Francisco’s Forbes VERIFIED luxury residences in 2026.
- Its January 2026 Zendesk AI rollout cut first response times 81 percent.
- Action Life supports hundreds of HOAs with association-specific resident portals and knowledge bases.
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Benefits
- Health Insurance
- 401(k) Retirement Plan
- Unlimited Paid Time Off
- Paid Vacation
- Flexible Work Hours
- Hybrid Work Options
- Wellness Program
- Mental Health Support
- Gym Membership
- Phone/Internet Stipend
- Home Office Stipend
- Conference Attendance Budget