Technical Support Specialist 1
About the job
- Excellent oral and written communication skills.
- Excellent project management skills.
- Excellent Windows and Microsoft Office skills.
- Should possess an A+ or greater IT certification or a degree.
- Demonstrated understanding and technical proficiency with Windows Server, Active Directory, and current Windows environments.
- Provide day-to-day operations and technical support to all users of MHC systems.
- Provide initial support and assistance to users of PCs, PC networks, related peripheral devices, and approved PC software applications.
- Provide initial support to users of vendor applications, analyze problems, contact vendors for support when necessary, and ensure vendor application problems are resolved in a timely manner.
- Refer support issues to the Technical Support Specialist II or System Engineer when appropriate.
- Ensure each user receives timely and adequate support.
- Set up and configure PCs, printers, and other peripherals.
- Set up and configure approved software.
- Document each support call properly using the MHC Help Desk System.
- Manage assigned projects and meet deadlines, using best judgment to achieve goals.
- Participate in an after-hours technical support rotation with other employees, ensuring emergency items are resolved in a timely manner and using other resources when necessary.
- Perform other duties as assigned by the supervisor.
About the company
Murphy-Hoffman Company operates a commercial truck dealership and service network for fleets, owner-operators and commercial buyers, covering heavy- and medium-duty vehicles. Its locations sell trucks, stock parts, perform maintenance and body repair, and provide mobile service for vehicles in customers' operations. The company earns revenue by selling equipment and parts, repairing trucks, leasing and renting vehicles, and arranging commercial finance; its transport refrigeration business supports temperature-controlled equipment. Its operating roots trace to a dealership opened in Springfield, Missouri, in 1975, and its headquarters are in Leawood, Kansas.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Leawood, KS
Founded
1975
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Simplify's Take
What believers are saying
- Apprenticeships map a longer career: MHC outlines five-to-seven years from diesel apprentice to master technician or leadership.
- Students learn dealership operations: MHC's eight-to-ten-week summer internship covers parts and service; management trainees work with customers.
- Expansion adds a dedicated team: MHC's February 2026 plan broadens medium-duty coverage in Dallas-Fort Worth.
What critics are saying
- Financial disclosures are limited: privately held MHC publishes fewer financial details than publicly traded Rush Enterprises.
- Mechanic work carries equipment hazards: MHC's October 2026 Chillicothe posting identifies safety-sensitive work around heavy machinery.
- Diesel applicants need qualifications and tools: MHC's October 2026 posting requires experience or vocational study plus multiple certificates.
What makes Murphy-Hoffman Company unique
- Kenworth is a core specialty: MHC claims the brand's largest dealer network, while Rush carries several competing truck brands.
- Factory deliveries have a dedicated center: MHC's 55-bay RoadReady facility processes Kenworth trucks before delivery.
- MHC also manufactures truck bodies: its RoadForce line makes dump-truck bodies alongside dealership operations.
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