Operations Supervisor
About the job
- College or culinary training, or extensive cooking and production experience.
- At least 2 years of experience in a leadership role in the food service industry.
- Commitment to quality service and knowledge of food and beverage.
- Awareness of local, state, and federal health and sanitation laws.
- Understanding of the proper use and maintenance of major kitchen equipment, including stoves, refrigeration, slicers, knives, and dish machines.
- Ability to add and subtract, charge customers appropriately, and distribute change.
- Knowledge of suggestive selling or influencing others.
- Knowledge of customer service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
- Knowledge of English language structure and content, including word meanings and spelling, composition, and grammar.
- Ability to listen actively, understand others, and ask questions appropriately.
- Awareness of others' reactions and ability to adjust one's actions accordingly.
- Ability to assess one's performance and take corrective action or make improvements.
- Ability to learn new things and apply new skills.
- Ability to maintain regular and consistent attendance and punctuality.
- Willingness and ability to meet operating policies and standards.
- Ability to engage with and understand others, including discovering and responding to customer needs through clear and pleasant communication.
- Willingness to comply with dress code requirements.
- Willingness to maintain personal hygiene and follow hand-washing requirements.
- Supervise daily operations and provide leadership and direction to personnel.
- Ensure recipes, food preparation, and presentations meet company specifications and quality standards.
- Maintain a safe, orderly, and sanitized kitchen, demonstrating proper food-handling techniques.
- Handle day-to-day operations, including inventory, food ordering, scheduling, staff management, and client relations.
- Support daily cafe operations and coordinate and execute onsite catering events.
- Prepare the daily production list.
- Ensure all stations are stocked before and during meal periods.
- Make end-of-day deposits and count drawers.
- Verify kitchen staff follow recipes and portion servings correctly.
- Keep kitchen, dish, and storage areas clean and organized.
- Place food and supply orders as directed.
- Receive products by verifying invoices and merchandise freshness.
- Train employees to company standards.
- Set an example for excellent customer service and work practices.
- Participate as a member of the management team.
- Manage staffing levels throughout shifts.
- Oversee kitchen labor and food costs in accordance with budget requirements.
- Perform additional responsibilities as requested by the GM or client.
- Serv-Safe certification is strongly preferred.
- Past experience and knowledge in online food ordering, weekly inventory, P&L, union contracts, catering, and client relations are preferred.
About the company
Continental Services is a contract dining management company that provides fresh, handcrafted food for corporate workplaces, grab-and-go pantry-style vending, special events, and luxury yachts. The company runs on long-term contracts and event-based services, delivering tailored dining solutions through on-site staffing, menu design, catering operations, and specialized yacht provisioning. By managing client needs end-to-end, Continental ensures high-quality food and reliable service for businesses, events, and luxury vessels. What sets Continental apart is its collaborative culture, flexible hours, and a track record of adapting to crises (notably its COVID-19 response, where it fed frontline health workers), along with its focus on reimagining workplace dining. The company’s goal is to be a trusted partner for corporate dining, events, and luxury hospitality by delivering customized, consistent, and dependable food experiences while supporting clients’ operational needs.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Troy, Michigan
Founded
1989
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Simplify's Take
What believers are saying
- Continental claims more than 3,000 clients, including Fortune 100 companies, as of April 2026.
- Updated July 2026 materials highlight award-winning teams and 24/7 service technicians.
- Its Midwest footprint spans Detroit, Cleveland, Columbus, Indianapolis, and other dense markets.
What critics are saying
- Private-equity ownership shifted to Morgan Street Holdings in November 2024, pressuring exit-driven execution.
- Michigan Central and similar premium accounts concentrate revenue in event-driven, discretionary spending.
- Workplace dining demand stays fragile if remote work reduces on-site headcount through 2026.
What makes Continental Services unique
- Detroit-founded since 1989, Continental serves workplaces, events, and yachts across the Midwest.
- It pairs contract dining with micro-markets, coffee, delivery, and custom culinary programs.
- Michigan Central named Continental exclusive catering partner on April 20, 2026.
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Benefits
- Meal Benefits