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Rentokil

Global pest control and hygiene services

Field Operations Executive

Grounds & LandscapingConfirmed live in the last 24 hours
Full-timeKolkata, West Bengal, India

About the Job

Requirements

  • A minimum B.Sc. in Chemistry, Zoology, or Agriculture is required.
  • Proficiency in computer applications and systems, including Excel, Word, and PowerPoint or equivalent, is required.
  • The employee should become well versed in internal systems including iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, and U+.

Responsibilities

  • Own the service area for operations-related actions and execute daily service operations with the assigned team of technicians.
  • Ensure service delivery quality through effective supervision of technicians on the job in accordance with company standard operating procedures.
  • Ensure technicians complete treatments competently within the specified Time on Site by engaging technicians through route riding and on-the-job training.
  • Plan and execute two Technicians Performance Assessments per assigned technician and two development programs per year; coach and train technicians to improve service quality.
  • Convey special job instructions to technicians in accordance with the Service Docket and liaise with Sales colleagues.
  • Conduct pest-management audits at customer sites according to the agreed schedule with an internal or external auditor.
  • Complete and close customer audit non-conformities, and follow up on and implement corrective and preventive actions at customer sites.
  • Implement on-site standard operating procedures and compliance requirements, close audit non-conformities, and send completed service dockets to NKA for timely invoicing.
  • Handle assigned customer complaints within 24 hours, resolve them as soon as possible according to customer convenience, and update the root cause in iCABS for proper ticket closure.
  • Identify and resolve service-delivery issues in coordination with the Branch Manager.
  • Conduct daily 10-minute stand-up meetings and monthly operations meetings.
  • Use Service Track Pest and monitor and analyze visit extraction notes for high-infestation service visits daily, taking appropriate action.
  • Use all in-house digital systems.
  • Maintain material consumption and technician overtime hours at agreed target levels for the assigned service area.
  • Approve conveyance amounts for assigned technicians.
  • Monitor and report input costs at major sites to the Assistant Branch Manager or Branch Manager against agreed gross margins, and discuss plans to bring costs within limits.
  • Drive service and product leads for the assigned technician group by implementing See, Tell, Ask and Train, Incentivise, Monitor, Engage through on-the-job coaching to increase customer density.
  • Conduct trials and report findings according to guidelines, and implement new service lines in accordance with standard operating procedures.
  • Complete at least 18 customer visits per week for Residential and Small Accounts segments in heavy branches, including customer complaints. For specific site-based roles, customer visits do not apply; the main KPI is customer retention and efficient completion of scheduled services.
  • Help the Assistant Branch Manager or Branch Manager manage inventory by coordinating stock levels, forecasting, indenting, and receipt of branch materials as assigned by the Branch Manager.
  • Ensure all assigned technicians follow the Approved Preparations List and that chemical containers retain their original labels.
  • Ensure maintenance and repairs of equipment are properly scheduled and completed through JOC.
  • Promote high grooming standards, including uniforms, safety shoes, and personal protective equipment.
  • Encourage technicians to plan leave in advance to reduce absenteeism.
  • Help resolve technicians’ grievances and industrial-relations issues and report them to the Assistant Branch Manager or Branch Manager daily.
  • Report deviations that could affect service quality or technician productivity, including over-commitments, unnecessary recommendations for night service, and mismatches in covered areas.

Desired Qualifications

  • Prior experience in pest-management operations or the service industry is desirable.

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size
10,001+
Company stage
IPO
Headquarters
Crawley, United Kingdom
Founded
1925

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