Sustainment

AI-powered SRM platform for manufacturing procurement

Product Designer - Senior Product Designer

Product DesignPosted on Oct 30

Full-timeAustin, TX, USANo salary listed

About the Job

Requirements

At the standard level, have 3 or more years of product design experience, ideally on business-to-business software-as-a-service products.
Provide a portfolio showing shipped work and the progression from problem to solution.
Have experience designing complex, data-dense interfaces for business users.
Have hands-on experience with AI model-driven design and prototyping, using tools such as Claude to turn a design system into working user interfaces.
Be comfortable with ambiguity and able to take a rough problem through to a shipped design.
Collaborate and communicate effectively with engineers and product partners, and explain design decisions with clear rationale.
Demonstrate strong interaction design and visual design craft.
At the senior level, have 5 or more years of product design experience on business-to-business software-as-a-service products, with clear ownership of major workflows or product areas.
At the senior level, provide a portfolio demonstrating end-to-end workflow thinking, product leadership, and measurable shipped outcomes.
At the senior level, demonstrate strength in system design, including information architecture and reusable patterns that work across a whole product.
At the senior level, have a record of leading work from problem framing through shipment, persuading leadership, and influencing the roadmap.
At the senior level, have experience mentoring designers or raising the design practice on a team.
Be authorized to work for any employer in the United States.

Responsibilities

Deliver user experience and visual design across all Sustainment products.
Develop and use AI-driven prototyping and the design system consistently, including shared patterns across assigned areas.
Work with product management and engineering to deliver design based on users' functional needs.
Plan and conduct user research with manufacturers and suppliers, including interviews and rapid prototype tests, and synthesize findings clearly.
Produce user experience artifacts, including journey maps, interaction models, and high-fidelity user interfaces built on the design system.
Use AI model-driven design tools such as Claude to generate user interfaces and working prototypes from the design system, test ideas quickly, and present concepts to users early.
Design data-dense procurement screens and AI-assisted decision flows that keep users in control and maintain trust.
Write design specifications covering edge cases, and remain involved through quality assurance and launch.
Present designs and rationale to the team, and participate in giving and receiving critique.
At the senior level, own end-to-end design coherence across the platform so the product feels like one system rather than a set of features.
At the senior level, own the information architecture and reusable patterns connecting the core workflows.
At the senior level, set the long-term design vision for how buyers and suppliers use the platform, including AI-assisted decision-making, and ensure it is reflected in the roadmap.
At the senior level, set the research agenda and maintain a research cadence that shapes product priorities.
At the senior level, present designs and rationale to company leadership.
At the senior level, strengthen the design system so AI models can build from it reliably, build a strong critique culture and research habits, and mentor other designers as the team grows.

Desired Qualifications

Experience at an early-stage company.
Background in procurement, supply chain, manufacturing, or operations software.

Company Overview: Sustainment is an AI-native software platform that helps US-based manufacturers easily find and work with the critical suppliers they need to build and manage their supply chains. Our vision is to reimagine American manufacturing as a hyperconnected, secure, and resilient ecosystem of local and regional suppliers who can more easily connect, interact, and do business with the industry and government customers that rely on them. We are a dual-use technology platform that supports both DoD and commercial customers in pursuit of our vision.

The Role

We are hiring a Product Designer (or Senior Designer) to continue to progress the overall user experience of the Sustainment platform, which provides Supplier Relationship Management, Supply Chain workflows, and Supplier Intelligence to some of the world’s most innovative manufacturers. Our team works at the forefront of AI-driven design with human creativity and design expertise setting the standard. You will report to the VP of Product and work as an equal partner with product and engineering.

We are also open to hiring at the Senior Product Designer level. If you have more experience, see the Senior Product Designer section below for the added scope and qualifications. Everyone applies to this one posting, and we will set the level based on your experience and interviews.

What You Will Own

Delivery of user experience and visual design across all Sustainment products
Consistent development and use of our AI-driven prototyping and design system and shared patterns across the areas you work on.

What You Will Do

Work with product management and engineering to deliver exceptional design based on the functional needs of the user
Plan and run user research with manufacturers and suppliers: interviews, rapid prototype tests, and clear synthesis of what you learned.
Produce clear UX artifacts, from journey maps and interaction models to high-fidelity UI built on our design system.
Use AI model-driven design tools, such as Claude, to generate UI and working prototypes from our design system, test ideas fast, and put concepts in front of users early.
Design data-dense procurement screens and AI-assisted decision flows that keep users in control and keep trust high.
Write design specs that cover edge cases, and stay involved through QA and launch.
Present your designs and rationale to the team, and give and receive critique.

What You Bring

3+ years of product design experience, ideally on B2B SaaS products.
A portfolio that shows shipped work and how you moved from problem to solution.
Experience designing complex, data-dense interfaces for business users.
Hands-on experience with AI model-driven design and prototyping, using tools such as Claude to turn a design system into working UI.
Comfort with ambiguity, and the ability to take a rough problem to a shipped design.
Strong collaboration and communication skills with engineers and product partners, and the ability to explain your decisions with clear rationale.
Craft across interaction design and visual design, held to a consistently high bar.

Nice to Have

Experience at an early-stage company.
Background in procurement, supply chain, manufacturing, or operations software.

Senior Product Designer

At the senior level, everything above applies, plus the following.

Additional Responsibilities

Own end-to-end design coherence across the platform, so the product feels like one system and not a set of features.
Own the information architecture and reusable patterns that connect the core workflows.
Set the long-term design vision for how buyers and suppliers use the platform, including AI-assisted decision making, and get it reflected in the roadmap.
Set the research agenda and run a steady research cadence that shapes product priorities.
Present designs and rationale to company leadership.
Strengthen the design system so AI models can build from it reliably, build a strong critique culture and research habits, and mentor other designers as the team grows.

Additional Qualifications

5+ years of product design on B2B SaaS products, with clear ownership of major workflows or product areas.
A portfolio that shows end-to-end workflow thinking, product leadership, and measurable shipped outcomes.
Strength in system design: information architecture and reusable patterns that hold up across a whole product.
A record of leading work from rough problem framing to shipped product, and of persuading leadership and influencing the roadmap.
Experience mentoring designers or raising the design practice on a team.

Location

This is an on-site role at our Austin, Texas office. We are hiring candidates who live in the Austin area.

Sustainment offers a competitive benefits package for full time employees including medical, dental, vision, paid time off, company holidays, and 401K matching.

Sustainment is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Sustainment participates in E-Verify.

About the Company

Sustainment

AI-powered SRM platform for manufacturing procurement

Sustainment Technologies provides an AI-native supplier relationship management platform for manufacturers to replace spreadsheets and emails, enabling procurement teams to find suppliers, manage quotes, and collaborate. The software centralizes RFQs, supplier discovery, secure file sharing, NDA automation, and certification verification to streamline sourcing workflows. It differentiates itself through its Public Benefit Corporation status, veteran leadership, and established government contracts (including SBIR work with the Air Force), plus free platform access for small and medium manufacturers. Its goal is to create a hyperconnected, secure, and resilient domestic manufacturing ecosystem that strengthens the U.S. manufacturing base and supports reshoring and domestic sourcing.

Company size: 51-200
Company stage: Series A
Total funding: $14.2M
Headquarters: Austin, TX
Founded: 2020

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