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Gentrack

Software solutions for utilities and airports

HR Business Partner

HR Generalist & Employee RelationsUpdated on Nov 13
Full-timeLondon, UKNo salary listedHybrid

About the Job

Requirements

  • Substantial experience as a People Experience Practitioner in a relevant industry.
  • Advanced change management skills to coach the business and guide change through successful implementation.
  • Excellent stakeholder engagement skills to build trust with Senior Leadership Team members and the broader team.
  • Strong data skills and the ability to combine data with experience and intuition to solve problems.
  • Excellent communication skills and the ability to adjust communication style for team members and senior customer stakeholders.

Responsibilities

  • Provide strategic direction and insights on organisational design, coach stakeholders, and build change plans that mitigate risk and deliver effective change.
  • Bring commercial People Experience insights aligned with company financials to support cost management and optimisation in line with business growth; partner with regional senior leadership and finance and provide commercial insights and challenge through Monthly and Quarterly business reviews.
  • Coach senior leaders as a confidante, advisor, and coach.
  • Contribute insights and feedback from the client group to the regional People strategy, in accordance with the market.
  • Provide strategic direction, reviews, and expertise in talent development, future-proofed succession planning, and organisational design.
  • Advise the regional PX Director on country-specific legislation and market changes relevant to regional strategy.
  • Liaise with Talent Acquisition Business Partners to align sourcing strategy and client-group needs and support proactive strategic resource planning.
  • Ensure an effective engagement strategy to retain talent as the business brand and team grow globally.
  • Lead annual-cycle deliverables for the function, including year-end activities, talent reviews, engagement surveys, and functional and regional leadership development programs.
  • Partner on or lead regional or global People transformation change projects as part of team goals and development.

Desired Qualifications

  • A Bachelor’s degree in any career stream is preferred but not required.

About the Company

Gentrack

Software solutions for utilities and airports

Gentrack provides software platforms for utilities and airports to manage their operations. It helps utility companies with billing, customer engagement, and operational efficiency, and extends to airport needs as well. The products are cloud-based software suites that integrate customer data, billing workflows, and operational processes to streamline how utilities and airports interact with customers and run their networks. What sets Gentrack apart is its focused specialization in utilities and airports, long-term customer relationships, and a track record of adapting to regulatory changes while expanding capabilities—supported by an IPO to fund growth. The company's goal is to help utilities and airports navigate modern infrastructure by delivering reliable, scalable software that improves billing accuracy, customer experience, and operational performance.

Company size
501-1,000
Company stage
IPO
Headquarters
Auckland, New Zealand
Founded
1989

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