Manager – Business Digital Lead

Why Hershey:

At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey’s enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and long standing partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands on engagement to help students succeed beyond the classroom. Supported by strategic grantmaking, product donations, cross brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference—locally and globally—is part of how we do business every day.

How will you fit in the big picture?

What will you do?

• Serve as the primary business owner for AI and automation priorities within the supported function.
• Partner with business leaders, users, and IS teams to identify opportunities, define requirements, and prioritize initiatives.
• Translate strategic business needs into practical AI agents, workflows, automations, and digitally enabled capabilities.
• Lead initiatives through design, testing, deployment, adoption, measurement, and lifecycle management.
• Develop agent job descriptions, success metrics, KPIs, and value realization plans for AI-enabled solutions.
• Establish and track adoption, productivity, operational, and business outcome metrics.
• Drive change management, stakeholder engagement, learning, and adoption of new ways of working.
• Collaborate with enterprise AI, data, security, privacy, legal, and governance teams to ensure solutions are scalable, compliant, and responsibly governed.
• Identify opportunities to consolidate, redesign, scale, or retire solutions based on business value and performance.
• Contribute to enterprise best practices, playbooks, standards, and reporting related to AI investment and value realization.

Minimum Requirements

• Bachelor's degree with 5+ years of progressive experience in business strategy, transformation, digital, analytics, process improvement, technology-enabled growth, enterprise capability building, or related areas.
• Demonstrated success leading complex cross-functional initiatives and influencing senior stakeholders.
• Experience translating business challenges into technology-enabled solutions.
• Exposure to AI, automation, workflow platforms, agent-based solutions, or digital transformation initiatives preferred.
• Strong analytical, problem-solving, change management, and communication skills.
• Deep expertise in at least one functional area such as Legal or Finance.
• Curiosity and demonstrated learning agility related to AI, analytics, automation, and emerging technologies.

• Bachelor's degree required.
• Advanced degree in Business, Strategy, Analytics, Technology, or a related field preferred.

Benefits and Perks

• Health & Wellbeing: Medical, dental, and vision coverage, plus wellness programs that support your physical and mental health
• Financial Security: Competitive pay, annual incentive opportunities, and a 401(k) with company match
• Time Off & Flexibility: Paid time off, company holidays, and flexible ways of working where applicable
• Growth & Development: Career development programs, learning opportunities, and internal mobility

The anticipated base salary range for this role is $112,320 to $140,400 per year. The actual base salary offered will depend on a variety of job‑related factors, including, but not limited to, experience, skill set, education, and training. In addition to a market-competitive base salary, our Total Rewards package includes performance‑based incentives and a comprehensive, competitive benefits package designed to support overall physical, mental, and financial well‑being (as applicable). Learn more about Hershey’s benefits and all the resources Hershey provides to support our employees’ physical, emotional, and financial well‑being by visiting the Hershey Digital Employee Experience at www.askHRbenefits.hersheys.com

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.  You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.
You can request an accommodation via phone or email.To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information.  You may also email a request for accommodation to [email protected]. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request. 

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