Key User Manager - Multiple Teams

Job Description

Job Purpose: We are looking for a highly motivated, technically proficient, and process-driven Key User Manager to drive sales, profit, and strategic relationships with large professional users in the Oil & Gas, large EPC (Engineering, Procurement, and Construction), and Metal Fabrication sectors in Southern Vietnam. The role focuses on developing long-term partnerships with major Oil & Gas industry players while directly managing key strategic direct accounts.

Core Responsibilities

• Sales & Portfolio Ownership: Full ownership of sales turnover and profit targets for assigned Key Users (KUs) across Oil & Gas, EPC, and Metal Fabrication segments in Vung Tau, Dong Nai, and Ho Chi Minh City.
• Strategic Relationship & Channel Management: Build and maintain strong, long-term strategic relationships with decision-makers at large EPCs and direct Key Users. Effectively manage and harmonize the tripartite relationship between Bosch, the Key Users, and local authorized dealers to ensure seamless supply and zero channel conflict.
• Tender & Bid Management: Take charge of complex tender packages. Ensure precise execution of the bidding process, accurate tender pricing, and meticulous relationship management throughout the tender lifecycle.
• Corporate Compliance & Excellence: Strictly adhere to corporate working standards, internal processes, Code of Conduct, and compliance guidelines when dealing with high-stakes projects, direct key users, and state-owned/multinational enterprises.
• Direct Account Care: Provide dedicated commercial and technical care for major direct Key Users, specifically Civil Engineering Corporates, ensuring their distinct operational requirements are met.

Key Tasks

• Technical Consulting & Upselling: Leverage deep product knowledge, particularly in heavy-duty power tools and bonded abrasives (cutting and grinding discs), to provide expert technical support, conduct solution demonstrations, and drive upselling opportunities tailored to heavy industrial applications.
• Business Development: Proactively identify, acquire, and expand the existing Key User portfolio within the EPC, Oil & Gas, and Metal Fabrication sectors across the assigned Southern provinces.
• Project Management: Apply strong project management skills to oversee long-term customer projects from initial technical consultation and testing to tender submission, delivery via dealers, and after-sales support.
• Stakeholder Coordination: Act as the main interface coordinating with internal stakeholders (Product Management, Marketing, Technical Support, Logistics, Finance) to formulate correct commercial structures and deliver excellent customer experiences.
• Market Intelligence: Provide structured feedback to internal teams on user demands, competitor activities, and market trends within the Oil & Gas and Metal Fabrication sectors.

Qualifications

• Education: University degree in Mechanical Engineering,  or Business Administration.
• Experience: Minimum 5 years of B2B sales or key account management experience, specifically dealing with the Oil & Gas industry, large EPC contractors, or heavy metal fabrication in Southern Vietnam, or Power Tools relevant key stakeholders across the market.
• Product & Technical Expertise: Exceptional and specialized knowledge of industrial power tools, with a mandatory deep understanding of heavy-duty machinery and bonded abrasives.
• Tender & Project Competence: Capability in managing large-scale tenders, complex bidding processes, and negotiating precise pricing structures while maintaining absolute compliance.
• Corporate Mindset: Strong alignment with multinational corporate culture, demonstrating a high standard of professional ethics, process adherence, and code of conduct.
• Skills: Excellent communication, negotiation, project management, and presentation skills.
• Language: Medium proficiency in English (both spoken and written) to communicate effectively with foreign EPC contractors, multinational clients, and internal global teams.
• Mobility: Willingness to travel frequently across Vung Tau, Dong Nai, HCMC, and Tay Ninh.

Preferred Qualifications

• Existing network and strong relationships with decision-makers of similar large-scale EPCs.
• Dealership handling with excellent sale driven key pillars regarding value added in the sale funnel
• Previous experience working with top-tier international brands in the industrial tools or abrasives sector.
• Demonstrated ability to successfully manage direct enterprise accounts alongside a dealer-fulfilled business model.

Additional Information

• Committed 13th month bonus
• Collaboratively yearly performance bonus
• Meal & Parking allowances
• Premium insurance for employee and 2 dependents 
• be-Well benefits
• Domestic and international training opportunity
• Career development program with buddy and mentoring program
• Good benefits of company activities, team building and year end party
• Opportunity to work in global projects of fast developing company and being a part of innovation team contributing initiative ideas to the digital transformation era

Disclaimer: 

• Bosch does not charge any fees from candidates for interview participation under any circumstances
• Bosch does not request candidates to download applications or click on any links that require fees or lack credibility
• Bosch does not collect personal information without permission
• Candidates are advised to verify the authenticity of recruitment information by visiting Bosch's official career website (https://careers.smartrecruiters.com/BoschGroup/vietnam) or contacting Bosch directly through official communication channels
• If you encounter any suspicious activity or have doubts about the legitimacy of recruitment communications, please report them immediately to Bosch Vietnam