Radiology Scheduler

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Radiology Scheduler serves as an important point of contact for patients and referring providers seeking access to radiology services.

Under direction, the Scheduler receives incoming calls, communications, and online requests; completes patient registration and scheduling; and ensures that patients, referring providers, and other customers receive timely, efficient, accurate, and high-quality service.

This position is ideal for someone who enjoys helping patients, is comfortable working in a fast-paced, high-volume environment, and can effectively manage detailed information across multiple systems while maintaining excellent customer service.

Schedule: Monday - Friday | 9:30am- 6pm| Onsite

Essential Responsibilities:

-Coordinate registration and scheduling for new patient appointments.
-Accurately document patient demographic, medical, financial, insurance, and referral information in accordance with established procedures.
-Complete necessary registration processes and schedule appropriate appointments.
-Answer incoming calls, triage requests, and take accurate and detailed messages using professional and courteous customer service techniques.
-Provide patients with basic information and instructions regarding the practice and hospitals across the enterprise.
-Obtain required patient information before appointments and help ensure necessary medical records are available to healthcare providers.
-Accurately document and transcribe call, referral, registration, and scheduling information across multiple systems.
-Translate requests from patients and referring offices into the appropriate action, including:
-Scheduling, rescheduling, or canceling appointments
-Routing messages to providers
-Updating demographic or insurance information
-Following applicable scheduling and referral protocols
-Provide excellent customer service to patients, referring physicians, clinical teams, and other internal and external customers.
-Maintain ongoing communication with patients and referring offices and provide appropriate service recovery when needed.
-Follow established referral and triage processes.
-Apply knowledge of insurance requirements that may impact appointment scheduling.
-Maintain patient confidentiality and privacy in accordance with HIPAA requirements.

Education

• High school diploma or equivalent required.
• Experience cannot be substituted for the required education.

Experience

• 0–1 year of customer service experience, preferably in a high-volume contact center or call center environment.
• 0–1 year of experience in a medical office, healthcare setting, or patient-facing healthcare environment required.
• Epic or other electronic medical record (EMR) experience required
• Knowledge of medical terminology required.

Knowledge, Skills & Abilities

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Ability to work effectively with patients, referring providers, clinical teams, and other departments.
• Ability to handle a high volume of incoming calls and scheduling requests while maintaining accuracy and professionalism.
• Strong attention to detail with the ability to accurately enter information into electronic systems.
• Basic computer proficiency, including Microsoft Outlook, Excel, data entry, and electronic search functions.
• Ability to work efficiently across multiple computer systems and applications.
• Ability to interpret patient and referring office requests and determine the appropriate next step using established tools, protocols, and workflows.
• Ability to exercise sound judgment when handling sensitive and confidential patient information.
• Knowledge of referral and triage processes.
• Understanding of insurance requirements and stipulations that may affect scheduling.
• Strong organizational and time-management skills with the ability to prioritize multiple requests in a fast-paced environment.
• Ability to collaborate effectively as part of a team while also working independently within established procedures.

Compensation: The posted salary reflects the starting range for this position. Actual compensation will be based on the selected candidate's qualifications, including experience, education, and relevant skills.

Mass General Brigham offers a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• 403(b) retirement plan
• Tuition reimbursement
• Discounted MBTA pass
• Additional employee benefits and program

Onsite1620 Tremont Street40RegularDay (United States of America)

Pay Range

$18.58 - $26.58/Hourly

Grade

3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework