Full-Time

Staff UX Researcher

Posted on 7/19/2024

Gusto

Gusto

1,001-5,000 employees

Payroll, benefits, and HR solutions provider

Fintech
Financial Services

Compensation Overview

$131k - $210kAnnually

+ Equity Compensation

Expert

San Francisco, CA, USA

Expected to work from the office 2-3 days per week.

Category
Product & UX/UI Design
UI/UX & Design
Required Skills
UI/UX Design
Communications
Data Science
Requirements
  • 10+ years of experience owning and leading user research projects with demonstrated impact on outcome.
  • Practical experience with a wide variety of qualitative and quantitative research methods, techniques for synthesis, and testing tools. You should be comfortable with survey design and analysis.
  • Demonstrated ability to make informed decisions about how and when to apply research methods based on a solid understanding of their benefits and tradeoffs.
  • Embraces and thrives in a fast-paced, changing, potentially ambiguous but highly dynamic culture. Independent, proactive problem-solver who can adapt to changing priorities while staying in sync with multiple stakeholders.
  • Demonstrated ability to collaborate with other researchers, designers, product managers, product marketers, and engineers.
  • Open to trying new ways of working and teaching the broader organization how to integrate research into our daily activities.
  • Excellent communication, presentation, interpersonal, and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
  • Eagerness to continually learn, grow, and improve the craft of research.
Responsibilities
  • Develop a strategic research roadmap to identify and lead research to answer the most critical questions about our customers in partnership with product, design, and cross-functional stakeholders. This will range from generative strategic research to more tactical evaluative research.
  • Synthesize/analyze data and findings, developing actionable insights, outputs, and frameworks for both short-term and long-term research needs.
  • Design compelling and digestible deliverables, focused on storytelling and highlighting important insights for longevity.
  • Evaluate and experiment with new and emerging methods and technologies, and identify if/how to incorporate them into the team’s toolkit.
  • Work with our Design Operations team to identify opportunities & processes for teams to partner on and shape Gusto’s research practices from the ground up.
  • Collaborate closely with other research and user engagement functions (Data Science, Marketing, Customer Experience, and Sales) to identify leading-edge customer behaviors, attitudes, expectations, and values, and uncover new experience opportunities.

Gusto provides payroll, benefits, and human resources solutions specifically designed for small to medium-sized businesses. Its platform allows users to manage payroll processing, employee benefits, and HR tasks in one integrated system, making it easier for companies that may not have extensive HR resources. Gusto operates on a subscription-based model, offering various pricing tiers to accommodate different business needs, from startups to established companies. This flexibility in pricing helps Gusto stand out from competitors by catering to a wide range of clients. The company's goal is to simplify the management of employee-related tasks, allowing businesses to focus on growth and improving employee satisfaction.

Company Stage

Series E

Total Funding

$686.8M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Gusto's partnership with Nav enhances financial health insights for small businesses.
  • Gusto Embedded expands market reach by enabling comprehensive payroll solutions.
  • Increasing international hiring trends boost demand for Gusto's global HR solutions.

What critics are saying

  • AI-powered platforms like Puzzle may reduce demand for Gusto's payroll services.
  • Digital gifting solutions expansion increases competition in employee benefits.
  • Stride's portable benefits program may attract clients from Gusto's traditional offerings.

What makes Gusto unique

  • Gusto offers an integrated HR, payroll, and benefits platform for SMEs.
  • Gusto Embedded allows other platforms to offer tailored payroll solutions.
  • Gusto's tiered pricing caters to diverse business needs and budgets.

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Benefits

It’s a marathon, not a sprint: Employees celebrating 5 or 10 years at Gusto enjoy a month-long sabbatical to travel and relax after all their hard work.

Meals and conversations: Free meals, snacks, and drinks to keep us fueled, but more importantly: they bring people together and foster community.

Wellness for every body: We’re proud to offer inclusive health care such as hormone treatments, gender-affirming surgery, therapy, family planning, and more.

The time you need: Our flexible PTO policy means every employee is encouraged to take the time they need now to keep doing great work, long term.

Family-friendly benefits: Fertility treatments, primary and secondary parental leave, sleep coaching, house cleaning for new parents, and more.

Be well, be you: Get free, comprehensive medical, dental, and vision benefits, plus a monthly fitness stipend and mental health resources too.

INACTIVE