Customer Success Manager

Meet the Moment with Alteryx

We're living through a once-in-a-generation shift in how work gets done. Data, automation, and AI are quickly becoming the center of every business decision - and Alteryx is leading the transformation.

You'll be working on the challenges that sit at the heart of modern business. No matter your role, the work you do will help organizations move faster, see more clearly, and tackle questions that used to feel impossible.

If you're ready to meet the moment with innovation, curiosity, and excellence, there's a place for you here.

Are you someone who enjoys solving problems, building relationships, and helping customers get the most out of technology? Join Alteryx as a Customer Success Manager and help customers turn data into meaningful business results. You’ll work closely with customers to understand their needs, guide them in using our analytics solutions, and help them achieve their goals. If you have strong communication skills, a curious mindset, and experience in customer support, technical support, sales, or a similar customer-facing role, this could be a great opportunity to grow your career in data and technology. If you don’t meet all the criteria but think you could excel in this role, please put an application in, above all else we are looking for ambitious, intelligent people with a curious mindset who are eager to learn. 

Responsibilities:

• Help People Solve Problems – Establish a trusted advisor relationship with our users and help them use Alteryx one to solve some of the biggest problems business and IT professionals are facing in the age of Data & AI.
• Become An Alteryx Expert – Immerse yourself in the solutions Alteryx offers and become a guru on how to apply these solutions in the field
• Driving Advocacy - Build deep relationships with our customers with the goal of turning each of them into a champion
• Building Solutions That Work – Conduct technical working sessions to jointly architect solutions leveraging the Alteryx Designer with prospective and existing users within your accounts
• Supporting Account Activity– Familiarise yourself with all the metrics we use and partner with the account team to provide those insights and recommendations – focusing on adoption, retention and new business. 
• Run a Book of Business – Work closely with in-market CSMs to jointly execute on a portfolio of diverse accounts 
• Enabling and Training Users – Conduct enablement sessions to a range of users, from people using it for the first time to established Alteryx professionals. You will provide hands-on training of the entire Alteryx product suite and turn that into outcomes for the customer and Alteryx. 

Qualifications:

• Experience in a customer-facing role, such as customer support, technical support, customer success, sales, or implementation.
• Strong communication and relationship-building skills, with the ability to lead engaging conversations and understand customer needs.
• Strong analytical thinking, problem-solving skills, and a willingness to learn new technologies.
• A customer-oriented mindset, with empathy, active listening skills, and good organizational abilities.

#LI-DB

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.

This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.