Sutherland

Global BPO providing customer lifecycle management

Email Security Operations Analyst

Security Operations & Incident ResponseConfirmed live in the last 24 hours

Full-timeTaguig, Metro Manila, PhilippinesNo salary listed

About the Job

Requirements

At least 2 years of experience in email operations, Trust & Safety, or security operations center environments.
Working knowledge of Simple Mail Transfer Protocol, Sender Policy Framework, DomainKeys Identified Mail, Domain-based Message Authentication, Reporting and Conformance, and email delivery infrastructure.
Experience with Splunk Security Information and Event Management and email security tools such as Microsoft 365 Defender and Proofpoint.
Hands-on experience with Splunk for log analysis.
Must have a performance development plan score of Exceeds Expectations or Outstanding and at least 18 months of tenure.
Must have no active disciplinary action.
Must be willing to work onsite in Taguig.

Responsibilities

Monitor and investigate inbound and outbound email traffic for spam, phishing, spoofing, and abuse patterns.
Analyze logs using Splunk to identify anomalies, suspicious behavior, and emerging threats.
Execute mitigation actions, including blocking, quarantining, and escalation, in line with defined standard operating procedures.
Validate email authentication protocols (SPF, DKIM, and DMARC) and flag discrepancies.
Support incident response by documenting findings, maintaining audit trails, and escalating critical risks.
Adhere to service-level agreements, quality benchmarks, and compliance standards in a 24/7 operational environment.
Collaborate with internal teams and external vendors to resolve issues and track trends.

Job Description

Role Summary:
Support email operations, spam/abuse detection, and Trust & Safety workflows to ensure a secure, reliable, and high-quality email ecosystem.

Key Responsibilities:

Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns
Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats
Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs
Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies
Support incident response by documenting findings, maintaining audit trails, and escalating critical risks
Adhere to SLAs, quality benchmarks, and compliance standards in a 24x7 operational environment
Collaborate with internal teams and external vendors for issue resolution and trend tracking

Qualifications

2+ years of experience in email operations, Trust & Safety, or SOC environments
Working knowledge of SMTP, SPF, DKIM, DMARC, and email delivery infrastructure
Experience in Splunk SIEM and Email security tools like O365 Defender, Proofpoint
Hands-on experience with Splunk for log analysis
Strong analytical, investigative, and problem-solving skills
Must have PDP score of Exceeds Expectations or Outstanding Tenure of at least 18 months 
No Active DA Interested candidates
Must be willing to work onsite in Taguig

Additional Information

All your information will be kept confidential according to EEO guidelines.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size: 10,001+
Company stage: Private
Total funding: $30M
Headquarters: Town of Perinton, New York
Founded: 1986

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