Candidates should be Level 1 or Level 2 desktop support technicians with relevant educational credentials, technical certifications, or previous experience.
Strong customer service skills are required.
Data-center candidates must have experience installing and decommissioning routers, switches, patch panels, and cables in a live-wire environment.
Candidates should have strong knowledge of data-center applications.
Responsibilities
Assist with desktop-support and network trouble tickets in the Jacksonville area, mainly during normal business hours and potentially at nights and on weekends.
Perform vendor escorts, desktop installations and upgrades, virtual private network support, break-fix support, and help-desk or tech-bar support.
Perform basic networking, including cabling, data-center work, Layer 1 networking, and network decommissioning.
Dismantle racks and remove patch panels, switches, routers, and related cabling.
Desired Qualifications
Candidates with tools such as gloves, cutters, a console cable, a Fluke device, a flashlight, a ladder, and a laptop are preferred.
A ladder supporting 8-foot to 12-foot-high ceilings, a laptop with USB console, power tools, cable cutters, crimpers, a Fluke device, a ratchet set, and other tools needed to remove the data rack could be helpful.
On-Call Technicians Part-Time Royal Communication Consultants, based in New Jersey, is looking for candidates for part-time (as needed) contingent work to assist with desktop support/network trouble tickets within the Jacksonville area. This work will be conducted mainly during normal business hours, but may also include nights and weekends. We are seeking candidates who are Level 1 or 2 Level Desktop Support techs with relevant educational credentials / technical certifications OR previous experience.
These trouble tickets can include the following: Vendor Escorts Desktop Installs, Upgrades VPN, Break Fix, Help Desk/Tech Bar Strong Customer Service
Decom Work For those interested in basic networking we also work with cabling, data centers, and layer 1 networking or de-commissioning networks, ie: rack dismantling, patch panels, switches, routers, etc. Data Center Strong knowledge of data center applications. Must have experience in installing/decommissioning Routers, Switches, Patch Panels, and Cables and have worked in a "live wire" environment. Prefer candidates with tools, ie: gloves, cutters, console cable, fluke, flashlight, ladder, and a laptop. TOOLS that could be helpful: A ladder to support 8 ft. - 12 ft. high ceilings. A laptop with USB console. Power tools, cable cutters, crimpers, Fluke device, a ratchet set, and any other tools needed to remove the data rack.