Expert Customer Success Manager - Retail Media
About the job
- A completed degree in Business Administration, Marketing, E-Commerce, or an equivalent qualification is required.
- At least 5 years of relevant professional experience in Retail Media, E-Commerce, Performance Marketing, platform consulting, or Account Management is required, ideally in the fashion or lifestyle industry.
- Strong analytical thinking, numerical affinity, and the ability to translate performance data into understandable and actionable recommendations are required.
- Strong communication and presentation skills, including experience explaining complex platform and data relationships to different stakeholders, are required.
- Strong stakeholder-management skills, a solution-oriented approach, and the ability to enable teams and build long-term customer relationships are required.
- A thorough understanding of the digital advertising ecosystem, particularly Amazon Advertising, Google Ads, and Meta, is required.
- Very good spoken and written German and English skills are required.
- Provide strategic advice to key fashion-brand partners by translating campaign and performance data into concrete recommendations and sustainable growth strategies.
- Act as the central expert for the Retail Media platform and advise on attribution models, algorithms, key performance indicators, application programming interfaces, data exports, and new product features.
- Enable Account Management teams through training, best practices, and continuous knowledge transfer, and support complex customer workshops, performance reviews, and strategic business discussions.
- Create compelling presentations, business cases, and strategic decision-making materials for annual reviews, product launches, and meetings with decision-makers.
- Collect customer feedback and market knowledge and define new product requirements in close collaboration with the Commercial Development team to help shape the continued development of the Retail Media offering.
- Promote the adoption and use of new products and features across the partner portfolio through smooth implementation and targeted customer enablement.
About the company
ABOUT YOU is an online fashion retailer that offers a wide range of clothing, shoes, and accessories from over 2,000 top brands. The company serves fashion-conscious women who follow the latest trends and styles. It runs on an e-commerce website that provides a seamless shopping experience with a user-friendly interface, easy ordering, and multiple payment options. Revenue comes from selling products directly to consumers, often supported by promotions and discounts. Data analytics power personalized shopping by recommending items based on individual preferences and browsing history. Compared with competitors, ABOUT YOU stands out with its expansive brand selection, data-driven personalized recommendations, frequent promotions, and a focus on a smooth online experience. The company's goal is to help customers discover and buy the latest fashion items efficiently while driving sales through tailored offerings.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Hamburg, Germany
Founded
2013
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Simplify's Take
What believers are saying
- SCAYLE STUDIOS launched 20 July 2026, cutting production time 95% and costs 90%.
- ABOUT YOU's AI workflow already runs 90% of e-commerce production, saving over €8 million annually.
- ORIMEI by Victoria Swarovski launched 29 April 2026, extending ABOUT YOU's celebrity-led exclusive-label strategy.
What critics are saying
- BaFin faulted Zalando's 2025 accounts on 21 July 2026 for ABOUT YOU omission disclosures.
- Zalando plans a squeeze-out merger, removing ABOUT YOU minority holders and standalone governance by 2027.
- Fast fashion rivals and marketplace giants pressure margins as ABOUT YOU depends on promotions and discounting.
What makes ABOUT YOU unique
- ABOUT YOU built a mobile-first, personalized fashion app with inspiration-led shopping since 2014.
- SCAYLE gives ABOUT YOU enterprise commerce software, now powering brands like Harrods and Bayern.
- Zalando kept ABOUT YOU as a distinct customer-facing brand after completing acquisition on 11 July 2025.
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Benefits
- Flexible Work Hours
- Hybrid Work Options