Full-Time
Host
Posted on 8/25/2025
Level99 Entertainment
51-200 employees
Open-world, group-challenge entertainment venue
No salary listed
Framingham, MA, USA
In Person
 Customer Experience & Support (2) |
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- Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required. Friday and weekend availability is a MUST.
- Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs
- Able to grasp, reach overhead, push, lift and carry up to 50 pounds
- Ability to work well under pressure in a fast paced, ever changing work environment
- Effective verbal and written communication skills
- Knowledge of health and sanitation code and policies
- The Host Team will greet guests in an upbeat, welcoming manner. This person will use a genuine greeting and make our guests feel welcome through our actions.
- Review daily tasks checklist to have the host stand and surrounding area clean and ready for service.
- Point person is the overall pace-setter. The Point will direct the Seater where to seat the party and communicate any wait times and table status with guests.
- The Seater will be prepared with menus for all people in the party. Seater will walk at the guest’s pace while conversing in a natural, genuine conversation.
- Our guests are the focus of why we are here. That is why we follow the etiquette of Guest Right of Way (G.R.O.W.). In addition, we follow the 10/6 Rules. When you are 10 feet away from the guest, make eye contact and smile to acknowledge the guest. 6 feet away from guests, make eye contact, smile, say hello and allow G.R.O.W.
- The Host Team monitors the reservations list and plans accordingly. Large parties, typically 8 or more, will need to be communicated with the Coordinator/MOD.
- As a member of the Host Team you’ll strive to answer phone calls within two rings.
- Assist with monitoring the takeout orders, gift cards or other functions of the host stand.
- Help guests with any retail and merchandise needs they may have.
- The Host Team should express gratitude when guests are departing.
- Constantly making rounds throughout the restaurant to retrieve menus from side stations.
- Embracing change and desire to grow with Night Shift Brewing at Level99.
- Contribute to transparency between team members and management.
- Comply with all health, safety and hygiene standards and policies.
- When time allows assist with service in the restaurant, like bussing and running of food.
- Perform all other duties needed and requested
- Like to laugh, would be described as a 'low maintenance, low drama' person, have a tendency to have a bit of fun while you work
- Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
- Are just a little bit obsessive about getting the details right the first time
- Have a high energy personality, the kind of person who is typically smiling, and likes to 'get it done now'
Level99 runs large entertainment venues in Natick, MA and Providence, RI that feature an open-world game environment with 40+ rooms, each offering physical or mental team challenges for groups of 2-6 players. Guests buy tickets to play the rooms and also purchase food and craft drinks at the on-site Night Shift Beer Hall and Tap Room & Kitchen. The experience blends social problem-solving with dining and beverage offerings in a format aimed at adults, setting it apart with a large, multi-room setup and in-house dining. The company plans to grow through new locations, expanded challenges and amenities, and attracting hundreds of thousands of guests each year.
Company Size
51-200
Company Stage
Growth Equity (Venture Capital)
Total Funding
$50M
Headquarters
Natick, Massachusetts
Founded
2021
Simplify's Take
What believers are saying
- $50M from Act III Holdings fuels 2025 Disney Springs and 2026 NJ openings.
- Repurposes vacant mall spaces like Forever 21 at Garden State Plaza.
- Synergizes with Netflix House at King of Prussia Mall in 2027.
What critics are saying
- Competes with Puttshack and F1 Arcade at Garden State Plaza eroding share.
- Labor shortages understaff Disney Springs' 150 jobs harming reviews.
- Act III's sole funding dries if Ron Shaich prioritizes Cava.
What makes Level99 Entertainment unique
- Level99 delivers 50+ physical and mental challenges in 48,000 sq ft artistic environments.
- Targets adults with open-world team gaming unlike escape rooms or arcades.
- Integrates Night Shift brewery dining directly into challenge-based entertainment.
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Benefits
Flexible Work Hours
Company News
Level99 interactive gaming, dining concept coming to NJ (photos). A social entertainment concept that blends interactive challenges with food and drinks is coming to New Jersey. Billed as a sprawling adult playground, Level99 is scheduled to open next year at Westfield Garden State Plaza in Paramus. In addition to marking its first in-state location, it's also the first site to open in partnership with multinational CRE firm Unibail-Rodamco-Westfield (URW). Players will have the opportunity to move through dozens of short, immersive challenge rooms at the 38,000-square-foot space. The areas are designed to play solo, or with friends. A full-service bar and restaurant will complement the gaming experience. Level99 launched its first location four years ago in Massachusetts. Since then, it has expanded with additional venues in Rhode Island and Virginia. The company also has launches planned in Florida, Connecticut and Pennsylvania. At Westfield Garden State Plaza, Level99 takes space previously occupied by bankrupt fashion retailer Forever 21, according to a spokesperson. 'More ways to play' at GSP. Level99 founder and CEO Matt DuPlessie said, "We're thrilled to introduce Level99 to the New York-New Jersey metropolitan area in partnership with Westfield." "Garden State Plaza represents exactly the kind of experience-driven destination where our brand thrives. This location will showcase some of our most ambitious design work to date - delivering competitive, social gameplay, purpose-built for adults," he said. Garden State Plaza represents exactly the kind of experience-driven destination where its brand thrives. - Matt DuPlessie, founder and CEO, Level99 Ron Shaich also backs the brand. The Essex County native is often credited for pioneering the $100 billion-plus fast casual dining segment. His background includes serving as founder and CEO of Au Bon Pain and Panera Bread. Other concepts in his Act III Holdings' $1.5 billion evergreen investment vehicle include Cava, Tatte Bakery and Life Alive Organic Café. Westfield Garden State Plaza Vice President of Center Management Sue Newsom said, "We're expanding our entertainment lineup to give guests of all ages more ways to play, connect, and make memories at GSP." Entertainment venues at the busy shopping center also include AMC Theatres, Dopamine Land and Power Up Arena.
King of Prussia Mall unveils plans for expansive real-life gaming venue with dining and drinks. King of Prussia Mall is set to welcome Level99, an innovative experiential retail concept, in 2027. This sprawling "adult playground" will feature 50 life-size mini-games, a full-service restaurant, and a bar offering local craft beers, marking Level99's debut in the Philadelphia market. Key takeaways. * Level99, a Massachusetts-based company, will open a 46,000-square-foot venue at King of Prussia Mall in 2027. * The venue will offer 50 "life-size mini games" designed for adults, alongside a restaurant and bar. * This expansion is part of a broader trend of experiential retail transforming malls nationwide. A new era of entertainment. Massachusetts-based Level99 has announced its intention to open its next "sprawling adult playground" at the King of Prussia Mall in 2027. This marks the company's first venture into the Philadelphia market. The expansive 46,000-square-foot venue is designed to be an immersive social-gaming experience, featuring 50 "life-size mini games" specifically geared towards adults. Complementing the gaming attractions, the venue will also house a full-service restaurant and bar, complete with a selection of local craft beers. Matthew DuPlessie, founder and CEO of Level99, stated, "Level99 goes beyond your conventional entertainment venue - it's a place to play, explore, and actively connect." The new location will occupy the ground floor of the former JCPenney building, which has been vacant since 2017. This strategic placement positions Level99 across from the highly anticipated Netflix House, an immersive experience set to open in November in the former Lord & Taylor space. Elevating the mall experience. Mark Silvestri, president of development for mall owner Simon Property Group, expressed enthusiasm for the addition, saying, "We're thrilled to welcome Level99 to King of Prussia, further elevating our commitment to delivering dynamic, experience-driven destinations. This innovative concept brings a new layer of interactive entertainment to King of Prussia and is a perfect complement to our growing lineup of immersive offerings." The arrival of Level99 aligns with a national trend of experiential retail, which is helping malls adapt to the rise of online shopping by filling vacant spaces with unique attractions and drawing in customers seeking more than just traditional retail. Regional experiential retail growth. King of Prussia Mall is not alone in embracing experiential concepts. In the Philadelphia region, Cherry Hill Mall is preparing to open a 120,000-square-foot Dick's House of Sport next year, featuring amenities like a climbing wall and golf simulators. Moorestown Mall is also set to introduce a large entertainment center with axe-throwing and go-karts in a former department store space. In Center City, the Fashion District is exploring additional experiential retail options following the success of venues like Puttshack mini golf and F1 Arcade. In addition to the upcoming Netflix House, King of Prussia Mall recently welcomed Eataly, a 21,000-square-foot Italian marketplace and wine shop. Level99 itself has been expanding rapidly, with its flagship location opening in 2021 at Natick Mall near Boston, followed by openings in Providence, R.I., and Tysons, Va. Future locations are planned for Hartford, Conn., and Disney Springs in Orlando. Pricing at existing Level99 locations typically starts at $29.99 per person for a two-hour play session, with potential increases for weekends, holidays, and extended playtimes. The company's expansion is backed by Act III Holdings, a private-equity firm that has committed $50 million to support Level99's growth into new markets, including Philadelphia.
Level99, a Natick, MA-based company which specializes in active, social entertainment featuring 50+ real-world, physical and mental challenges, raised $50M in Growth Equity funding.
Level99 has secured a $50 million growth equity investment from Act III Holdings to accelerate its national expansion. This funding will support new unit development and entry into top-tier U.S. markets. Act III, led by Panera founder Ron Shaich, has been Level99's sole equity partner since its inception. The investment follows successful openings in Tysons, VA, and upcoming venues in Orlando, FL, and West Hartford, CT. Level99 aims to become a dominant entertainment brand.
Level99 raises $50 million in growth equity from Act III Holdings to fuel national expansion.