Guest Experience Supervisor

NK’MIP CELLARS - Seasonal Guest Services Supervisor

LOCATION: Osoyoos, BC
STATUS: Seasonal Hourly Contract (Mar – Dec)

COMPENSATION: $23-$25/hour plus % of team gratuity program

ABOUT US:

Nk’Mip Cellars, North America’s premier Indigenous-owned winery, proudly showcases award-winning BC VQA wines in the stunning South Okanagan. Join our team and contribute to the unique story of this legendary winery through exceptional guest experiences.

THE OPPORTUNITY

As a Seasonal Guest Services Supervisor, you will work closely with the Estate Manager and winery leadership team to build and lead a dynamic seasonal team delivering exceptional tasting, retail, food, and wine experiences. This role oversees both Tasting Room & Wine Shop experiences and Sweetgrass @Nk’Mip Cellars Restaurant operations, ensuring all programs and initiatives align with overall winery estate strategy.

This is an excellent opportunity for someone passionate about hospitality and wine who is looking to grow their career within the wine industry.

KEY RESPONSIBILITIES

Execute Restaurant, Wine & Retail Experiences

• Lead daily Sweetgrass services and assist with tastings, tours, and food & wine experiences, including private dinners and winery events as needed
• Work closely with the winery leadership team to ensure smooth and seamless service execution
• Through guest interactions, identify and recommend retail and restaurant sales and margin-enhancing opportunities
• Act as a key contact for local partnerships, including accommodators, tour operators, and local businesses
• Co-ordinate and collaborate across restaurant and tasting room teams to execute on-site events

Staff Leadership & Development

• Lead by example while working alongside restaurant and tasting room teams
• Develop a fun, motivated, and positive workplace culture
• Maintain and enhance a strong wine culture and premium brand image
• Assist in onboarding, and training all seasonal restaurant and tasting room staff
• Assist in executing structured training programs to ensure consistent, exceptional guest experiences
• Support ongoing staff development with a focus on guest satisfaction and financial performance
• Maintain open, effective communication with all staff and leadership team.

Administrative & Operational Management

• Oversee daily reservations procedures for restaurant and premium food & wine experiences
• Assist with monitoring and responding to all guest inquiries providing prompt, professional replies
• Support expense management and budget adherence
• Assist with inventory management noting products to re-order, promptly receiving, tracking and recording invoices for processing
• Utilize and train staff on Point-of-Sale systems
• Support scheduling, reporting, and calendar management

JOB REQUIREMENTS

• Passion for people, hospitality, and the wine industry
• 1–3 years of previous restaurant, tasting room, or guest service experience
  • Winery or fine dining experience preferred
• Post-secondary education in hospitality, business, or related field considered an asset
• WSET Certification considered a strong asset
• Demonstrated leadership and ability to coach and train team members
• Ability to thrive in a fast-paced, high-pressure seasonal environment
• Solid understanding of business practices, inventory management, and cost controls
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to learn, use, and train staff on POS systems
• Excellent organizational, time management, communication, and interpersonal skills

WHY JOIN US?

• Work in a picturesque setting with some of the most stunning views in the Okanagan.
• Enjoy staff discounts on wine, comprehensive training, food and wine pairing events, and excellent sales incentives.
• Staff discounts on wine at all Arterra Wines Canada winery locations.
• Benefit from flexible scheduling for both full-time and part-time staff.

Join our team at Nk’Mip Cellars and contribute to the magic that happens when our wines are shared and enjoyed. Be part of a diverse and inclusive environment where you can be your best self in serving our guests.

We are committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.