All Accor

Global hotel management, franchising, loyalty program

Reservation Agent

Hotel Guest ServicesPosted on Nov 13

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listedIn-person

About the Job

Requirements

Excellent communication skills.
Attention to detail.
Ability to multitask in a fast-paced and dynamic environment.
Results- and service-oriented approach with attention to detail.
Excellent reading, writing, and oral proficiency in English.
Proficiency in Microsoft Excel, Word, and PowerPoint.

Responsibilities

Handle reservation inquiries and requests with professionalism and customer service.
Establish correspondence service for guest inquiries efficiently and promptly.
Ensure guest information is processed accurately and on time.
Maintain full knowledge of hotel facilities and activities.
Oversee daily guest activity movements, resolve guest complaints, and establish amicable relationships with hotel clients and customers.

Job Description

Handling reservations inquiries and requests with the highest level of professionalism and customer service
Efficiently and promptly establishing the correspondence service to guest inquiries.
Ensure that the guests’ information is accurately processed on a timely manner.
Full knowledge of the hotel facilities and activities.
Oversees the daily movement of guest activities and able to resolve guest complaints and to establish an amicable relation with clients and customers of the hotel.

Qualifications

Excellent communication skills.
Attention to detail
Ability to multitask in a fast-paced and dynamic environment.
Results and service oriented with an eye for details
Excellent reading, writing and oral proficiency in English language
Proficient in MS Excel, Word, & PowerPoint.

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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