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Questronix

Integrates IT systems for Philippine enterprises

Desktop Support Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeQuezon City, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

  • A Bachelor's degree or Associate degree in Information Technology or a related field is required.
  • Two to four years of experience in desktop support or the IT field is required.
  • Strong working knowledge of Windows operating systems and desktop applications is required.
  • A basic understanding of networking and system recovery procedures is required.
  • Experience with backup software and endpoint recovery is required.
  • Proficiency with remote desktop tools and IT service management ticketing platforms is required.
  • Customer service, communication, and documentation skills are required.
  • Must be able to work fully onsite in Cubao.

Responsibilities

  • Provide onsite and remote support for desktops, laptops, printers, and standard peripherals.
  • Troubleshoot and resolve hardware, software, and connectivity issues.
  • Perform system reimaging, virus removal, and patch updates.
  • Assist with the backup and recovery of user data and configurations.
  • Document support activities and update configuration records.
  • Coordinate with vendors for hardware replacement and warranty claims.
  • Support software installations, user onboarding, and device configuration.
  • Escalate issues to L2/L3 support teams as necessary.

Desired Qualifications

  • Certifications such as CompTIA A+ or Microsoft Modern Desktop Associate are preferred.

About the Company

Questronix

Integrates IT systems for Philippine enterprises

Questronix is a Philippine systems integrator that helps organizations plan, deploy, and support enterprise technology. It combines technology products with cybersecurity, hybrid cloud, analytics, data management, and business application services for customers across the Philippines. Its teams scope client requirements, design architectures, connect hardware and software to existing workflows, then maintain installations or run selected processes through managed services. Customers engage Questronix for product supply, implementation projects, and ongoing support across IT environments. Founded in 1987, the privately held company is headquartered in Makati City, Philippines.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Makati, Philippines
Founded
1987

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