Full-Time
Technical Escalations Engineer 2
Posted on 3/15/2023
Monitoring platform for cloud applications and services
Compensation Overview
$80,000 - $117,000
Junior
Denver, CO, USA
- Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
- Self-motivated, detail-attentive, strong communication (written and verbal) and have a desire for continuous learning
- Experience troubleshooting in one or more of the following product areas: Infrastructure Monitoring, APM, Synthetic Monitoring, RUM, Security Monitoring, Logs Management, Containers Management, RBAC, and SAML
- Experiencing using any of the following: Chatwork, DingTalk, Flowdock, Google Hangouts Chat, HipChat, Jira, Microsoft Teams, OpsGenie, Pagerduty, Slack, Stride, Sumo Logic, VictorOps, Webhooks, Zoom, and BigPanda
- A critical thinker who defaults to a client-centric approach
- Able to pick up new skills quickly and come up with creative solutions to complex problems
- Active contributor to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)
- Experienced using Zendesk, Jira, Confluence, or similar software
- Someone who studied a Computer Science or Engineering major
- Develop technical knowledge related to Service Managementand serve as a go-to technical resource for all stakeholders
- Develop technical knowledge across the following product areas: Event Management, SLO (Service Level Objectives), Collaboration Integrations and Chat Integrations
- Investigate customer escalations, lead technical calls with clients, and handle complex issues about customers' issues in your primary product area
- Respond to customer inquiries as needed
- Partner with our Technical Enablement team to maintain documentation and knowledge base articles for a variety of technologies within your area(s) of expertise
- Prepare the worldwide Technical Support Engineering team for new products and features, ensuring the technical proficiency of the team
- Run office hours and lead training sessions for the Technical Support Engineering team
- Work from a Datadog office 3 - 5 days per week
Datadog stands out as a leading monitoring platform for cloud applications, offering comprehensive observability of data from various sources, which aids DevOps teams in preventing downtime and enhancing user experience. The company's culture emphasizes technical excellence and problem-solving, fostering an environment that encourages continuous learning and growth. With its unique ability to analyze and explore logs for rapid troubleshooting, Datadog holds a competitive edge in the industry, demonstrating its commitment to technical innovation and industry leadership.
Company Stage
IPO
Total Funding
$147.9M
Headquarters
New York, New York
Founded
2010