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Budderfly

Energy management as a service provider

Customer Onboarding Specialist

Customer SuccessPosted on Nov 11
Full-timeShelton, CT, USA$30.29 - $32.69Hybrid

About the Job

Requirements

  • The successful candidate must have 1–3 years of customer service or onboarding, bill processing, or general project coordination experience.
  • Understanding of utility billing, rate structures, and tariffs is preferred.
  • The candidate must have strong problem-solving skills and the ability to think creatively.
  • The candidate must demonstrate customer service skills and the ability to collaborate and partner across multiple teams and external vendors.
  • The candidate must be proficient in Microsoft Office Suite, especially Excel.
  • The candidate must be able to multitask in a fast-paced, changing environment.
  • A Bachelor of Science degree is preferred.

Responsibilities

  • Provide ongoing support across all key areas of the customer onboarding lifecycle.
  • Audit paperwork submitted by each customer to ensure accuracy and completeness.
  • Work with utility providers and customers to obtain historic utilization data needed to establish proper billing terms.
  • Create new utility accounts for customers, including managing the deposit and transition lifecycle.
  • Enroll new accounts in data delivery service to ensure ongoing invoice continuity.
  • Troubleshoot utility notices and alerts to ensure the best customer service to clients.

Desired Qualifications

  • The candidate should have strong interpersonal, analytical, oral, and written communication skills.
  • The candidate should be able to work independently and collaboratively.
  • Understanding of utility billing, rate structures, and tariffs is preferred.

About the Company

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Budderfly

Energy management as a service provider

Budderfly provides energy management solutions under an Energy as a Service (EaaS) model. It helps businesses reduce energy use and carbon footprints by installing energy-efficient equipment—such as HVAC systems, LED lighting, and storage/behind-the-meter generation—without requiring upfront capital. Budderfly covers the installation costs and then shares the resulting energy savings with the client, creating a performance-based, pay-from-savings arrangement. This approach sets Budderfly apart from traditional vendors by aligning profitability with sustainability and removing upfront financial barriers for commercial facilities like restaurants and retail stores. The company aims to help clients reach net-zero goals, improve operational efficiency, and expand access to advanced energy technologies across local, national, and global scales.

Company size
201-500
Company stage
Debt Financing
Total funding
$1.2B
Headquarters
Shelton, CT
Founded
2007

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