DBS Bank

Regional bank offering digital banking

Analyst – Customer Service Specialist - Multiple Teams

Customer SupportUpdated on Nov 12

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

A minimum Diploma or Degree and at least 4 years of experience in Corporate Banking Client Servicing are required.
Strong knowledge of Corporate Banking products and processes, including understanding end-to-end flows, is required.
The candidate must be able to multitask in a structured, agile, and customer-centric manner.
The candidate must be able to operate in a fast-paced environment, meet deadlines, and manage a wide range of time-sensitive and pressing issues.
Good change-management capability, a growth mindset, strong organizational skills, a strategic mindset, and proven analytical skills are required.
The candidate must be innovative and creative in problem solving while adhering to rules.
Strong relationship-building and management skills are required.
The candidate must demonstrate commitment and accountability.

Responsibilities

Deepen and strengthen customer relationships through exemplary service and uphold high service standards.
Interact with internal and external top-tier customers to answer queries and resolve service requests related to Corporate Banking products.
Partner with stakeholders and vendors to resolve customer queries and requests and ensure service-level agreements are met.
Work with Business Units, product owners, GTS, Operations, and Technology partners to identify improvements based on customer enquiries.
Own and resolve customer enquiries from receipt through closure within service-level agreements.
Provide value-added services and prompt, accurate advice.
Collaborate with stakeholders to address and resolve customer queries and provide appropriate solutions.
Identify process gaps, review root causes, track internal follow-up to prevent recurrence, and drive process improvements.
Work cohesively as part of a team and maintain a positive working environment.
Complete other projects and tasks as assigned.

Role Overview:

To deepen and strengthen customer relationships through exemplary service and to uphold the best-in-class service standards
Interact with internal & external top tier customers to answer customer queries and resolve customers’ service requests related to Corporate Banking products
Partner with various stakeholders/ vendors to resolve all customer queries / requests and ensure SLA are duly met
Work closely with Business Units, Product owners, GTS, Ops & Tech partners to identify the areas of improvement based on customer enquiries landscape

Key Responsibilities:

Own and resolve customers enquiries from point of receipt to closure within SLA
Provide best in class value added services, prompt & accurate advices
Manage, deepen & strengthen customers’ relationships through exemplary services and uphold the highest service standards
Collaborate actively with respective stakeholders to address, resolve customers queries & provide the best solutions
Identify process gaps, review root cause, track internal follow up to prevent recurrence & drive process improvement
Work cohesively as a team and maintain good working environment
Any other projects/ tasks as assigned

Requirements:

Min Diploma or Degree holder with at least 4 years experience in Corporate Banking Client Servicing
Strong Knowledge of Corporate Banking Products/ Processes with good understanding of end-to-end flows
Structured agile multitasking customer centric individual
Strong team player with good communication and interpersonal skills
Ability to operate in a fast paced environment, meet deadlines, and work with a wide range of time sensitive and pressing issues
Good change management & growth mindset
Strong organisation skills, strategic mindset with proven analytical skills
Innovative and creative in problem solving while playing by the rules
Excellent relationship building & management skills
Highly committed & accountability

Location:

DBS Asia Hub

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time

About the Company

DBS Bank

Regional bank offering digital banking

DBS Bank provides banking and financial services in Singapore and Southeast Asia, including personal and business banking, loans, deposits, wealth management, and payments. It serves customers through a network of branches and a digital platform that lets people open accounts, transfer funds, borrow, and invest via online and mobile apps. The bank differentiates itself with government-backed origins, rapid regional growth, a strong emphasis on digital banking, and a broad mix of consumer, corporate, and wealth services. Its goal is to be a leading, trusted financial services provider in Asia, supporting customers and economies with reliable banking and sustainable growth.

Company size: 10,001+
Company stage: IPO
Headquarters: Singapore, Singapore
Founded: 1968

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