WESCO International

Global B2B distribution and logistics

Director Technology Support Services

Customer SupportConfirmed live in the last 24 hours

Full-timeLas Vegas, NV, USA$153.7k - $211.3k /yr

About the Job

Requirements

A bachelor's degree is required.
At least 13 years of experience in the technical field of expertise in design, implementation, and/or commissioning is required.
Licenses, certificates, or designations based on the field of technical expertise are required.
Strong leadership skills and team development are required.
Strong presentation skills for external and internal audiences, including senior management, are required.
Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint is required.
Ability to travel up to 25% is required.

Responsibilities

Plan, budget, administer, and manage team capacity, operations, strategic projects, operational projects, and initiatives.
Provide technical support to external and internal customers as needed in the relevant field of expertise while managing a team of subject matter experts or managers.
Oversee vendor training activities for the team and others within the Technology Support Services organization.
Develop and approve processes, procedures, and policies for continual improvement.
Maintain key performance indicator reporting, analyze indicators, and report findings to senior management.
Develop, review, and approve customer-facing and internal documentation, including best practices, troubleshooting flowcharts, training materials, and FAQs, to ensure a consistent customer experience.
Coach and mentor a team of experienced technical professionals or manager-level employees.
Communicate product problems, opportunities, software bugs, and emerging customer needs to engineering, applications engineering, marketing, category management, Supply Chain Services, and quality assurance divisions.
Deliver presentations to senior management and at industry events or trade shows.
Set and ensure measurable annual individual performance objectives for the team.

Desired Qualifications

A degree in Engineering or Information Technology is preferred.
Two years of experience leading a team of at least six direct reports is preferred.
Experience with AutoCAD 2D, iBwave, or JVSG is preferred.
BICSI RCDD and OSP, NTS, or DCDC credentials, or an industry equivalent, are preferred.

As the Director - Technology Support Services (TSS), you will provide leadership and oversee a team of experienced technical professional employees or managers; this team will provide technical expertise to internal and external customers. You will be responsible for setting and ensuring measurable annual individual performance objectives for their team.

Responsibilities:

Responsible for planning, budgeting, administration, and management of team capacity, operations, and strategic and operational projects, and initiatives.
Provides technical support to external and internal customers as needed in their field of expertise, while managing a team of subject matter experts/managers.
Oversees the vendor training activities for team and others within the TSS organization.
Develops and approves processes, procedures and policies for continual improvements.
Maintains reporting of key performance indicators (KPI), analysis of KPI’s and reporting to senior management.
Develops, reviews, and approves customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience.
Coaches & mentors a team of experienced technical professional or manager level employees.
Communicates with engineering, applications engineering, marketing, category management, Supply Chain Services, and quality assurance divisions of any product problems, opportunities, software bugs or emerging customer needs.
Delivers presentations to Senior Management level and at industry events / tradeshows.

Qualifications:

Bachelor’s degree required; field of Engineering or Information Technology preferred
Licenses/Certificates/Designations – based on field of technical expertise
13+ years of experience in the technical field of expertise in design, implementation and/or commissioning
2 years of experience of leading a team of at least 6 direct reports preferred
AutoCAD 2D or iBwave or JVSG preferred
BICSI RCDD and OSP or NTS or DCDC or industry equivalent preferred
Customer-centric mindset
Strong leadership skills and team development
Strong presentation skills to external and internal audiences, including senior management
Proficiency with computer skills including Microsoft Outlook, Word, Excel, and PowerPoint
Ability to travel up to 25%

Compensation Details: $153,662 - $211,286 Annually

About the Company

WESCO International

Global B2B distribution and logistics

Wesco International is a large B2B distributor and logistics provider that moves electrical, industrial, and communications products to customers such as electrical contractors, data centers, and government agencies. It sources products from thousands of manufacturers and offers procurement, warehousing, distribution, and supply chain management services through a global network of about 800 branches and facilities in nearly 50 countries. The company differentiates itself by offering a wide product range at scale with end-to-end supply chain services that support customers across industrial, utility, and government markets. Its goal is to be a reliable partner for customers’ procurement and logistics needs by delivering comprehensive worldwide distribution and supply chain solutions.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Pittsburgh, PA
Founded: 1922

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