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Magellan Health

Manages complex health services via technology

EAP Counselor

Mental & Behavioral HealthConfirmed live in the last 24 hours
Part-timeEdwards AFB, CA, USA

About the Job

Requirements

  • Minimum of 5 years of clinical experience after receiving the graduate degree.
  • Clinical training must include instruction on chemical dependency, mental health, and brief therapy.
  • Must understand workplace issues, how businesses function, and employee/employer relationships.
  • Must be capable of acquiring an understanding of Equal Employment Opportunity rules, the Americans with Disabilities Act in the workplace, the Family and Medical Leave Act, and Drug-Free Workplace requirements.
  • Must be able to provide accurate client assessments, including level of risk, substance abuse and dependency, and job-performance issues, and refer clients to the appropriate level of care.
  • Must be competent in crisis intervention.
  • Must demonstrate knowledge and expertise in solution-focused brief therapy in an outpatient setting.
  • Strong customer service skills are required.
  • Excellent training and listening skills are required.
  • Must be able to interact effectively at all levels within the company and with external customers.
  • Must adjust well to new situations and changing priorities.
  • Must be comfortable with ambiguity and stress while handling a variety of assignments.
  • Must maintain a positive, achievement-oriented attitude and consistently accomplish expected objectives.
  • Current independent licensure as a behavioral health clinician is required, meeting state, commonwealth, or customer-specific requirements; accepted credentials include LCSW-C, LCSW, LMHC, LPCC, or LPC.

Responsibilities

  • Provide direct support to organizations and employees through assessment, consultation, education, and triage services.
  • Use knowledge of federal regulations to assist organizations in appropriately handling employee concerns and problems.
  • Consult with employees and organizations on workplace and work-based issues.
  • Provide clinical expertise to help employees with diminished performance return to healthy functioning.
  • Provide employees and management with consultation related to personal problems and workplace or management concerns.
  • Conduct critical incident response services, EAP assessment and short-term counseling, EAP orientations, customer webinars, and health and wellness trainings.
  • Manage caseload and other tasks, including timely case documentation, to meet quality, qualitative, and quantitative performance expectations.
  • Provide information and referrals to the appropriate level of care and community resources, as appropriate.
  • Participate in activities that help improve SBU and/or client performance, excellence, and culture.
  • Identify individual or team operational challenges and inefficiencies, and recommend continuous improvement plans to support department and company objectives.
  • Analyze and present issues clearly, concisely, and persuasively, verbally and in writing.
  • Develop effective working relationships with peers across organizational lines and support team members through team activities, including trainings.
  • Take responsibility for professional development and stay current on skills and techniques needed to serve members and support company goals.
  • Adhere to contract requirements, including qualifications, performance standards, meetings, and trainings, and comply with team procedures and company policies.
  • Perform other duties as assigned.

Desired Qualifications

  • Certified Employee Assistance Professional (CEAP) certification is preferred.

About the Company

Magellan Health

Manages complex health services via technology

Magellan Health helps health plans, employers, unions, and government entities manage complex health needs by delivering technology-enabled care management and behavioral health services. Its platforms include provider and member portals along with care management programs that coordinate member care. It differentiates itself by focusing on high-complexity health areas and forming close partnerships with payers and employers to blend digital tools with personal support, not just traditional care delivery. Its goal is to make high-quality care easier to access and manage, advancing a healthier future.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Avon, IL
Founded
1969

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