Scalable Capital Bank
Client Service Associate
Full-TimeUpdated on 9/27/2026
No salary listed
Entry
Munich, Germany
Remote
Work from the central office in Munich or Berlin; the ATS location is Munich.
About the job
Requirements
- Experience in customer contact; career changers are also welcome.
- Very good German-language skills at least at C1 level in written and spoken communication.
- Good English-language skills at least at B2 level in written and spoken communication.
- Customer orientation, teamwork, positive communication, and solution-oriented thinking.
Responsibilities
- Answer customer inquiries about the app, portfolio administration, and payment transactions by telephone and email.
- Independently process inquiries and find solutions to satisfy customers.
- Coordinate with other specialist departments when needed or forward inquiries to Tier 2 Support.
- Identify opportunities for improvement and proactively support the continuous improvement of the service.
- Learn new topics and continue developing knowledge of the company's products.