TRUMPF

Corporate venture capital for deep-tech

Service TMY MT - Penang

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeNo salary listedIn-person

About the Job

Requirements

Service experience handling day-to-day activities of a service department.
Experience working in a multinational company, ideally within a matrix structure.
Ability to work under pressure and time constraints.
Flexibility to travel within Asia or to the Germany headquarters.
A professional engineering qualification in Mechanical, Mechatronic, or Electrical Engineering, at Bachelor’s degree or Polytechnic Diploma level, or equivalent.
Experience using Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Internet Explorer, and Windows-based programming tools such as QuickFlow and TruControl.
Good spoken and written English.

Responsibilities

Realize introduction and service work on standard products and systems in-country and, when required, in foreign countries.
Analyze problems independently, identify needed spare parts, and agree and arrange orders with customers.
Carry out repairs involving mechanics, electronics, hydraulics, control technology, and pneumatics.
In escalation cases, agree on interim solutions with in-house service and management and discuss them with the customer.
Agree on solutions with experts in the role’s area and with RSC Singapore.
Document completed service applications.
Carry out implementations and, when problems arise, agree on and discuss next steps with management or in-house service.
Carry out machine handovers with end customers, perform customer programs when needed, and make special adaptations in consultation with management or in-house service.
Install customer machines and provide safety instructions.
Document introductions and installation feedback for quality management.
Identify customer service-training needs and inform Trumpf in-house service.
Perform preventive servicing according to the provided servicing list and carry out servicing according to complexity.
Advise customers about necessary repair work, agree on spare parts when needed, order them, carry out further actions, and document servicing.
Provide, update, and adapt servicing checklists.
Carry out rebuilding and retrofitting.
Carry out service updates and data protection tasks.
Consult customers on technical innovations.
Document technical weak points in additional reports, encourage improvements, and support the improvement process.
Train new employees, identify training needs, and communicate them to management.
Carry out operator and servicing training when needed.
Identify needs for aids or devices and support their realization.
Provide rebuilding instructions and training documents, and update or adjust them when needed.
Provide production assistance to customers, for example by determining efficiency.

Desired Qualifications

At least three years of work experience in a similar environment or related field.
Knowledge of German.

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 80 TRUMPF locations.

Responsibilities:

Principal Role:

Realization of introduction and services work on standard products as well as systems by in-country and eventually foreign countries

Realize Repair

Analyze mistakes independently. Identify needed spare parts, agree and arrange on order with customers.
Carry out repairs (e.g. mechanics, electronics, hydraulics, control technology, pneumatics.)
In case of escalation agree on interim solutions with in-house service and management and discuss with customer.
Agree on solutions with experts from own area and RSC Singapore.
Provide documentation of carried out service application.

Implementation

Carry out implementation, in case of problems agree with management or In-house service and discuss and take decisions on further procedure.
Carry out machine take over with end customers, if necessary carry out customer programs and carry out in vote with management or in-house service special adaptations.
Carry out customer installation with security instruction.
Provide documentation about introduction, installation feedback for quality management.
Realize service training need for customers and inform Trumpf in-house service.

Preventive Servicing

Carry out preventing servicing due to given servicing list.
Carry out servicing after complexity.
Advice customers about necessary repair point, if necessary agree on spare parts with customer and order them. Carry out further actions. Document servicing.
Provide servicing check list, actualize and adapt it.
Rebuilding and Retrofitting
Carry out rebuilding’s and retrofitting.
Carry out Service-Updates and data protections.
Consult customers concerning technical innovations.

Product Care

Document technical weak spots in additional report. Encourage improvements and support the process.

Staff management

Train new employees, recognize training needs and pass on to management.other duties
If necessary carry out operator and servicing training.
Recognize need in aid or devices and support realization.
Provide rebuilding instructions and training documents, update and if necessary adjust them.
Carry out production assistance with the customer (e.g. find out degree of efficiency)

Requirements:

A team-player, with a goal-driven spirit, with an optimistic and persistent attitude, and service experience in handling day to day activities of Service department.
It is essential that you have worked in an MNC business, ideally within a matrix structure.
Ability to work under pressure and time constraints.
Flexibility to travel (inside Asia or Germany HQ).
At least 3 years work experience in similar environment/related field will be an added advantage.
A professional Engineering qualification in Mechanical/Mechantronic/Electrical Engineering, as Bachelor’s Degree or Polytechnic Diploma or equivalent
Experienced user of MS Office (Word, Excel, PowerPoint, Outlook, IE) and other Windows Based programming tools (QuickFlow; TruControl)
Good command of English - both spoken and written. Added advantage for knowledge of German language.

What we offer :

State-of-the-art work environment with the latest technology
Early assumption of responsibility and varied tasks
Broad range of training offers
Actively promoted work-life balance, e.g. with sports and fitness programs
Respectful and appreciative corporate culture

About the Company

TRUMPF

Corporate venture capital for deep-tech

TRUMPF Venture is the corporate venture capital unit of the TRUMPF Group. It invests globally in early-stage deep-tech startups that complement or are adjacent to TRUMPF’s core business. The selection criteria include strategic fit, high innovation leverage, differentiating technology or business model, an experienced management team, and a path to risk-appropriate financial returns. Its approach combines funding with strategic collaboration, giving portfolio companies access to TRUMPF’s resources, customers, and manufacturing capabilities to accelerate scale. The company differentiates itself by focusing on strategic alignment with TRUMPF, global reach, and a disciplined, value-adding partnership model rather than mere financial investment. The goal is to back startups that can strengthen TRUMPF’s technology landscape and create financially attractive outcomes for both sides.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: $498.6M
Headquarters: Ditzingen, Germany
Founded: 2016

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