Sales Representative Experience Manager
Haleon
Sales Representative Experience Manager
Haleon
Global consumer health care products company
Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
* Please note: The internal deadline for applications is Oct. 6th, 2026.
Background and Context
The Commercial Digital Services Value Pool, within Haleon’s Digital & Technology Function, is a large‑scale enterprise transformation portfolio designed to unlock more than £250m in commercial benefits over 3–5 years, powered by over £100m of targeted digital investment. The portfolio spans four strategic pillars:
· Investment Effectiveness – prioritising digital and technology spend against the highest‑value opportunities.
· Go‑to‑Market & Pharmacy Transformation – modernising commercial execution models and elevating the pharmacy channel.
· Salesforce of the Future – equipping field teams with advanced digital tools, insights, and data‑driven ways of working.
· Digital Experiences – enabling seamless, personalised customer and patient interactions through best‑in‑class digital capabilities.
Product Experience Design is responsible for defining how Haleon creates value through digital products, services and experiences. Bringing together Product Strategy, Experience Strategy, Service Design, Research and Experience Design, the function shapes how consumers, customers, experts and colleagues engage with Haleon across every touchpoint.
The team defines the future-state experience ecosystem across content, media, data, platforms, personalisation and intelligent services, ensuring enterprise investments translate into experiences that people actively choose to use, trust and return to. Product Experience Design acts as both a strategic partner and design authority across Digital & Technology, helping shape product direction, experience standards and future growth opportunities.
About the role
The Sales Rep Experience Manager is responsible for defining the future experience strategy for Haleon's sales representatives globally.
The role focuses on understanding how sales representatives interact with customers, processes, data, tools and content in order to identify opportunities that improve effectiveness, engagement and customer outcomes.
Through research, service design and innovation, the role defines future-state experiences that enable sales representatives to create greater value for customers and the business.
Role Responsibilities
Basic Qualifications:
· Experience in sales enablement, customer experience, product experience, commercial excellence or digital transformation.
· Experience improving user journeys, workflows or customer-facing processes.
· Strong stakeholder management across business and technology teams.
· Ability to translate user needs into product and experience requirements.
· Experience supporting technology-enabled transformation initiatives
Preferred Qualifications:
· Experience with CRM platforms, sales enablement tools or customer engagement technologies.
· Experience supporting pharmaceutical, healthcare, consumer health or B2B sales organisations.
· Understanding of customer data, personalisation and AI-enabled engagement.
· Familiarity with field force effectiveness and omnichannel engagement models.
· Interest in the future of AI-assisted sales interactions and Experience as a Service.
Compensation: The salary range for this role is $136,000 - 187,000. plus an 18% on-target bonus.
Location: This role is based in based in Warren, NJ, and follows a hybrid model, requiring a minimum in-office presence of 3 days per week.
Please save a copy of the job description, as this may be helpful to refer to once the advert closes.
#Li-Hybrid
Please save a copy of the job description, as this may be helpful to refer to once the advert closes.
Diversity, Equity and Inclusion
At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.
We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.
We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.
Haleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program. This includes a generous 401(k) plan, tuition reimbursement and time off programs including 6 months paid parental leave. On day one, you are eligible for benefits, including our healthcare programs where the company pays for the majority of your medical coverage for you and your family. We also offer the opportunity to receive a discretionary bonus based on the achievement of key business performance and other incentive/recognition programs as part of the offering.
Equal Opportunities
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.
Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.
If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please contact us by sending an email to [email protected]. Please include the following in your email:
Use subject line: ‘Haleon Careers: Job Accommodation Request’
Your Name and contact information
Requisition ID and Job Title you are interested in
Location of Requisition (city/state or province/country)
Description of specific accommodation you are requesting
Please note: Resumes, CVs, or other requests outside of accommodation support submitted to this email box will not be accepted.
The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.
Haleon is a global consumer health company that develops and sells everyday health products under brands such as Sensodyne, Advil, and Centrum. Its products address oral care, pain relief, immunity, and general well-being, working through science-backed formulations people use daily. Haleon differentiates itself by being a focused, standalone consumer health business formed from GSK’s spin-off and built from leading brands through major acquisitions, operating at scale with a portfolio of category leaders and competing with peers like Kenvue and Procter & Gamble. Its goal is to help people take control of their daily health with trusted products, while expanding its global reach and investing in manufacturing capacity and brand development.
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