Director - Management and Operations Consulting

Job Description

ProSidian Consulting seeks a Director - Management and Operations Consulting to lead and support design, development and delivery of client solutions for Management and Operations Consulting Practice.  The Director - Management and Operations Consulting plays an integral role in successfully designing, planning and executing client engagements and building the firm's reputation for quality service.  This includes researching, pursuing, and documenting possible business opportunities; supporting and managing our proposal development process; managing client relationships and deliverables; and developing teams while communicating with appropriate stakeholders.

The Director - Management and Operations Consulting position will develop and execute strategically diversified consulting Business Development.  This position will identify solutions to important client challenges/opportunities, produce results for engagement team deliverables and internal firm initiatives, drive change and impact client outcomes, develop and execute quality solution focused client presentations, and enhance relationships between The Firm and the clients in the markets we serve.  This position will produce results, drive change and impact client outcomes among Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes.  As an executive of the firm you will also provide oversight and management of Professional Consultants to insure consistent, high quality service delivery in a cost effective manner.

In this visible position you will use your skills to participate in all phases of the business development and management process.  Reporting directly to the Managing Principal, you will be integral to the development and management of the firm and share revenues with potential equity stake based on future successes for strategic five (5) year goals and objectives.  This is the first dedicated Director - Management and Operations Consulting position at ProSidian Consulting, and thus vital to the company’s continued growth and success.
 
The Director - Management and Operations Consulting is responsible for business development, client engagement management, thought leadership, market presence, and team-building/leadership of Management Consultants.  Other responsibilities include, but are not limited to, working with other consultant practices and company business units to develop or support business opportunities.  Develop, coach and lead the Consulting Practice team.

- Industry:  Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies
- Manages Others:  Manages a business portfolio based on strategically diversified services offered by ProSidian Consulting.
- Job Type:  Executive Management Consultant, administration, business development, practice leadership
- Organization:  Management Consulting
- Employee Status:  Full-time

Business Development:
- Develop a sales strategy that identifies targeted accounts, account planning, consulting service product packaging, proposal development, proposal delivery, and processes for closing the deal.
- Technical and Solution Architect for Technical and Solution Architect for Proposal development, proposal requirements, proposal writing as part of managing our sales process
- Manage the Management and Operations Consulting Practice action plans to grow sales, create new service offerings and offer thought leadership to find solutions to important client challenges.
- Responsible for conducting follow-up calls and visits as required for maximizing a strong close ratio.
- Provide leadership to ensure consistent, high quality and cost effective service delivery.
- Work with business development teams to close new sales opportunities.
- Implement a strategic sales action plan which clearly demonstrates target goals and sales success.

Client Engagement Management:
- Build, develop and maintain long-term relationships with clients at the C-Suite level.
- Technical and Solution Architect for Proposal development, proposal requirements, proposal writing as part of managing our sales process
- Develop and offer services that reflect an understanding of a client's unique business needs and offer client market specific solutions that are measurable.
- Engagements will address a wide range of strategy and business issues that may include strategy sessions, strategic planning, and evaluation strategic client initiatives.
- Create a services mix that demonstrates a high-level of professionalism and a clear understanding of a client's unique business needs.
 
Thought Leadership:
- Provide thought leadership to deepen and expand the firm’s product offerings and client solutions.
- Assist the firm in efforts to strengthen market presence such as bylining articles, speaking at key conferences, and publishing.
- Support and contribute to the development of intellectual capital for the firm.  
 
Personnel Management:
- Responsible for project management oversight, supervision, and leadership and building a team of consultants who deliver quality projects in consulting area.
- Consultants will include a mix of independent contractors as well as employed subject matter experts as business needs dictate.
- Responsible for contributing to employee performance appraisals or annual contract employee reviews.
- Develop, coach and recruit talented consulting team members.
 
Collaboration and Team Building:
- Assume ownership of projects while simultaneously leading a team.
- Delegate or accept delegation to promote client engagement opportunities and/or client relationships.
- Comfortable reporting and working in a matrix organization.
- Performs other duties as assigned.

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HIRING EXPECTATIONS/ POSITION SPECIFICATIONS
- Works closely with members of senior management support strategic and tactical plans to meet sales goals, drive pipeline growth and facilitate new sales opportunities.
- Works closely with members of senior management to devise budgets to meet sales goals.
- Leads initiatives to assess productivity and throughput to optimize resources.  Effectively establishes, communicates and guides the accomplishment of relevant objectives, measurable goals, and performance standards to ensure effective, efficient and economical client outcomes.
- Elevates consulting services to a new standard of professionalism and sales contribution.
- Establishes, communicates and guides the accomplishment of relevant objectives, measurable goals, and performance standards to ensure effective, efficient and economical client outcomes.
- Demonstrates commitment to excellence and service in dealing with all internal and external customers.  Offers best possible solutions while displaying best possible values.
- Fosters trust and support from the various constituents to position ProSidian Consulting as a trusted partner and the preferred quality provider in the market place.
- Champions the development and implementation of best practices and programs.
- Elevates the level of consulting to achieve further competitive advantage with speaking engagements, client case studies and on site evaluations.
- Serves as a leader in performance improvement and best practices initiatives - encouraging 'best of the best' mindset.
- Leads and manages through influence in a matrix environment.  Leadership is accomplished through a positive team approach, resulting in achievement of standards for all service lines.
- Establishes a sense of professionalism among the consulting staff to further elevate the standards of the Practice.
- Develops effective retention and recruitment strategies for the Practice.
- Works collaboratively with other disciplines to assure that standards for excellence in consulting are met, clients and employees are treated fairly and with respect, and that all client needs are met in a positive and responsive fashion.

Qualifications

EDUCATION/EXPERIENCE
• Master Degree (MBA) or equivalent experience required.
• Minimum of seven years of progressive management experience and knowledge and Management And Operations experience is required.
• Minimum of three years in consulting experience selling services, supervising services provided, and hands on delivery of services.
• Proven track record of consulting sales experience with a minimum annual sales total of up to $4M.
• Minimum of seven years of progressive management experience and comprehensive knowledge of strategic client initiatives impacted by Management And Operations is required.
• Previous professional level experience with a management consulting firm in a leadership capacity preferred
• Creative and innovative with a strong understanding of the business aspects of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies
• Creative and innovative with a strong understanding of the business aspects and the acumen to play a substantive role in developing strategies, budgets and business plans to position the firm as a growth company in the South East and Mid Atlantic.
• Financially astute with a solid understanding of cost issues and initiatives.

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KNOWLEDGE, SKILLS & ABILITIES
• Ability to assess the environment and identify driving forces and barriers to strategic planning.
• Possess a strong ability to both solve strategic operations issues and lead generate new business among Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies
• Able to assess service utilization to optimize process flow.
• Proven ability to identify the need for change; anticipating, recognizing and creatively resolving resistance to change.
• Work with others to view change as a positive challenge and opportunity for growth.
• Display an ability to be a risk taker and assume the role of change agent and understands the importance of collegiality, collaboration and teamwork.
• Ability to focus on desirable outcomes while working through complex issues.  Strong work ethic.
• Strong leadership skills with the ability to position consulting for the future, including but not limited to influencing staff to accept change, developing and communicating the purpose of consulting to the staff, and supporting and taking action to achieve the goals of the organization, promoting optimal client outcomes.
• Ability to demonstrates visionary, innovative and creative thinking abilities, and inspire proactive planning.
• Ability to quickly establish and maintain credibility with peers, senior leadership, client staff and other stakeholders.
• Proven ability to define objectives clearly, gather accurate data, generate numerous alternatives, think logically, and choose and act decisively
• Ability to quickly establish and maintain credibility with peers, senior leadership, medical staff, and the Board.
• Proven success recruiting, retaining and developing staff.  Effectively mentor, develop staff, and encourage professional growth and achievement.

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REQUIREMENTS (A)
The Management and Operations Practice Director will work directly with the ProSidian Managing principal and other practice leaders to support our go to market strategy, which provides strategically diversified business and technical services for consulting clients.
• Proposal development, proposal requirements, proposal writing as part of managing our sales process
• Work under tight deadlines and adeptly manage multiple tasks and shifting priorities
• Manage criteria for selecting and pursuing potential opportunities
• Collect proposal information from stakeholders and assimilate the data into an established process for managing, executing and fulfilling proposal requests.
• Continually evaluate and improve the system for managing leads and proposals.  Assure all proposal components are assembled and disseminated to stakeholders in a deadline-driven environment.
• Manage company marketing activities under direction of Managing Principal and Practice Leadership Team, including website, branding, and promotional materials
• Maintain an organized work flow and track each stage of assigned projects through to completion
• Interact with clients to assure customer satisfaction
• Ensure and enhance ProSidian Consulting policies and procedures.
• Support research and participate in building internal/external relationships with current and future clients with ownership and follow-through.
• Support efforts and participate in the creation of Thought Leadership for firm initiatives and key go to market topics.

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REQUIREMENTS (B)
• Ensure compliance with Federal, State and local laws, as well as, ProSidian Consulting policies and procedures.
• Set-up/ Support new accounts for billing, and manage the process for consultant and contractor payments where required.
• Analyze problems, identify alternative solutions and project consequences of proposed actions, and implement recommendations in support of goals.
• Must have superior computer skills.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships.
• A positive, "can do" attitude with the ability to adapt to growth and change
• Execute on prospecting/lead-generation activities within Sales Executive territories
• Assist in the preparation and distribution of materials for prospect interactions by researching and collecting background information on institutions as well as potential opportunities
• Support other Practice Leaders to coordinate marketing initiatives, including regular cadence of business development campaigns
• Update CRM database with relevant sales information
• Schedule introductory meetings with client prospects and attend in conjunction with Practice leaders on client meetings
• Provide any other assistance necessary in support of operations/pipeline management

Additional Information

CORE COMPETENCIES

• Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader
• Leadership – ability to guide and lead colleagues on projects and initiatives
• Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people
• Communication – ability to effectively communicate to stakeholders of all levels orally and in writing
• Motivation – persistent in pursuit of quality and optimal client and company solutions
• Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
• Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
• Organization – ability to manage projects and activity, and prioritize tasks

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OTHER REQUIREMENTS

• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office.  The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office.  The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
  
• Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
• Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
• Willingness - to constantly learn, share, and grow and to view the world as their classroom

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BENEFITS AND HIGHLIGHTS

At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. Our team members receive a comprehensive benefits package that includes Competitive Compensation, Group Health Insurance Health Benefits, 401(k) Retirement Savings Plan Contributions, Vacation and Paid Time off (PTO) Benefits, Pre-Tax Payment Programs, Purchasing Discounts & Savings Plans, a ProSidian Employee & Contractor Referral Bonus Program, Performance Incentives, etc.  Our comprehensive benefits package includes a medical, dental and vision plan.  Our growing list of benefits currently include the following:

• Competitive Compensation:  Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits, Pretax Employee Benefit Plan, plus performance incentives
• Group Health Insurance Health Benefits:  Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis - Employee and family coverage is available with employer contribution of 50% of Employee (only) premiums under the Health and Vision Plan through Blue Cross Blue Shield NC (Blue Options Medical Plan Code: PB07840 / Metallic Level: Gold - - bcbsnc.com‎) and Dental Plan (Ameritas - www.ameritas.com).
• 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement.  Eligible employees can make before-tax contributions to the 401(k) Retirement Savings Plan to help you save for retirement.  Contributions are deducted from pay on a pretax basis the employee can contribute up to $18k.  A wide range of investment options are available with a personal financial planner available to assist you. Immediate 100% vesting of both your contribution and the ProSidian matching contribution. The Plan is a Safe Harbor 401(k) Retirement Savings Plan.  ProSidian Consulting participates in a Basic Match: 4% of pay for participants who defer at least 5% of their pay.  The Basic Match is structured as follows:  100% of the first 3% of pay that is contributed; and 50% of the next 2% of pay that is contributed.
• Vacation And Paid Time Off (PTO) Benefits:  The flexibility of Paid Time Off (PTO) lets you set your own priorities. Eligible employees use PTO for vacation, a parent-teacher conference, a doctor’s appointment, or any number of events in your life.  Currently these benefits include Vacation/Sick days – 2 weeks | Holidays - 10 Federal Government.
• Pre-Tax Payment Programs:  Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP).  These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
• Purchasing Discounts & Savings Plans:  We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The ProSidian Corporate Perks Benefit Program - Helping You Do More With Less:  https://ProSidian.CorporatePerks.com.  This provides special discounts for eligible employees on products and services you buy on a daily basis.
• Security Clearance: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes; oftentimes there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace.  A Security Clearance is a valued asset in your professional portfolio and adds to your credentials based on past, present, and future work.
• Leverageable Experience and Thought Leadership:  By collaborating with firm leadership, other members of the team, as well as Fellows and collaborating partners in what is a flat organization, you'll make valuable professional connections, interact with clients daily, gain leverageable Experience, and contribute to Thought Leadership while you build a basket of marketable experiences.
• ProSidian Employee & Contractor Referral Bonus Program:  ProSidian Consulting will pay up to $5k for all referrals (payments made after new hire has been employed for 90 days) for candidates submitted through our Employee Referral Program.
• Performance Incentives:  Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes there are performance incentives associated with each new client that each employee works to pursue and support.
• Flexible Spending Account:  Pending

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ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply

• ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.
• ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina.  All applicants are encouraged to apply regardless of Veteran Status.
• Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things with the right way.  The pride comes out of the challenge; the reward is excellence in the work.  FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON http://www.ProSidian.com/ OR SEND YOUR RESUME’S, BIOS, AND SALARY EXPECTATION / RATES TO CAREERS @ PROSIDIAN.COM.  ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your email.  Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.