Workplace Engineer

Role Overview

The Workplace Engineer / Packaging SMEis responsible forengineering,maintaining, and evolving the enterprise digital workplace environment, with a deep focus on modern application packaging, software lifecycle management, and automation.
This role ensures thatenduserdevices are secure, reliable, and optimized, delivering a seamless and highperforming user experience across the organization.

The ideal candidate combines strong technical skills in application packaging and deployment with broadexpertisein Intune, SCCM, Windows system engineering, and modern endpoint management.

Key Responsibilities

Application Packaging & Software Delivery

• Build, package, andmaintainapplications using MSI, MSIX,IntuneWin, and scripted installers (PowerShell).

• Perform compatibility testing, dependency resolution, and application readiness validation.

• Maintain packaging standards, naming conventions, versioning, and documentation.

• Automate packaging pipelines using PowerShell and CI/CD (Azure DevOps, GitHub Actions, etc.).

• Manage application deployments via Microsoft Intune and/or Microsoft Endpoint Configuration Manager (MECM/SCCM).

• Troubleshoot packaging issues, installation failures, and application conflicts.

• Liasewith relevant Application ownersand vendors

• Provide support to packagingvendor

Endpoint Engineering

• Develop,maintain, and improve Windows 10/11 device configurations and baselines.

• Engineer, test, and deploy new Workplace technologies such as: 

• Windows Autopilot

• Intune device configuration + compliance policies

• Microsoft Defender for Endpoint

• Windows Update for Business (WUfB) / Feature Update Rings

• Optimizelogin performance, device health, OS stability, and user experience.

• Implement modern management andco-managementstrategies.

Automation & Scripting

• Create andmaintainautomation scripts in PowerShell for: 

• Intune management

• Software deployment

• Endpoint remediation

• OS configuration

• Application lifecycle management

• Contribute to shared script repositories and drive automation maturity.

Operations & Support (Tier 3)

• Act as the SME for app packaging-related escalations.

• Support major Workplace incidents affecting desktop/app performance.

• Collaborate with security, networking, identity, and other infrastructure teams.

Governance, Compliance & Security

• Ensure packaged apps meet organizational and regulatory security standards.

• Manage code signing certificates and packaging trust requirements.

• Providing PatchingforApplication vulnerability.

• Support compliance efforts (CIS, NIST, ISO27001, etc.).

Project Delivery

• Lead or contribute to Workplace transformation projects, such as: 

• OS version upgrades

• Application modernization (EXE → MSI/MSIX)

• Zero touchprovisioning / Autopilot rollout

• Legacy remediation and vendor coordination

Required Skills & Experience

• 4+ years in Workplace Engineering,End UserComputing, or IT Operations.

• Advanced experience with: 

• Application Packaging Tools(Admin Studio, PSADT, MSIX Packaging Tool, Advanced Installer, Orca,Patch My PC,etc.)

• PowerShell(advanced scripting and automation)

• Microsoft Intune(Apps, Win32 deployments, device config, compliance)

• SCCM/MECM(optional ifIntuneonlyenvironment)

• Strong understanding of Windows internals, registry, services, file systems, event logs.

• Experience troubleshooting app installs with tools like: 

• Process Monitor

• Process Explorer

• CM Trace

• Event Viewer

• Familiarity with CI/CD pipelines (Azure DevOps, GitHub)

• Knowledge of ITIL processes (Change, Incident, Problem)

• Excellent communication and documentation skills.

Your benefits:

• Flexible Work Hours
• Hybrid working model (Mon & Fri WFH)
• Medical Insurance
• Parental leave Policy
• On-site crèche facility
• Annual Health Check-up
• Employee Assistance Program