Full-Time

Manager – Customer Support Engineering

Posted on 4/25/2024

Fastly

Fastly

1,001-5,000 employees

Edge cloud platform with customizable CDN

Data & Analytics

Mid, Senior

San Francisco, CA, USA

Required Skills
Communications
Requirements
  • 3 or more years in a technical, customer-impacting environment with 1 or more years in a management capacity
  • Teaching and training experience
  • Excellent verbal and written communication skills
  • BA/BS degree or equivalent experience required, major in engineering, computer science, or MIS a plus
Responsibilities
  • Mentoring and growing the individuals on the team
  • Ensuring quality control as the team scales
  • Assisting in hiring and training
  • Conducting status reviews
  • Continuing and improving support quality
  • Acting as an escalation point for the Customer Support Team
  • Being responsible for customer communications for incidents
  • Putting in place initiatives for team growth and development
  • Managing the team’s workload
  • Reviewing team members’ progress

Fastly offers an edge cloud platform with Compute@Edge for accelerated code execution, a customizable CDN, advanced rate limiting, and real-time logging for observability, enhancing response times and user experiences at the edge.

Company Stage

Series F

Total Funding

$219M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

5%

1 year growth

14%

2 year growth

28%
INACTIVE