Deposit Operations Specialist 1

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Position Summary

The Deposit Operations Specialist I, as a member of the Operation’s Team that supports the processing for all bank’s transaction channels, is responsible for performing a wide variety of bank operational duties in a high volume deadline driven environment.  The Deposit Operations Specialist I interacts with various bank personnel while serving as a resource agent for all deposit operational areas and assisting in the verification of processes and applications.

Essential Duties and Responsibilities

• Process and maintain customer deposit accounts and acts as a first-line resource for problem solving regarding all deposit operational issues.

• Review, verify, and process account maintenance requests to ensure accuracy and compliance with bank policies.

• Monitor and process ACH transactions, wire transfers, returned items, stop payments, and exception items.

• Perform daily balancing and reconciliation of deposit-related general ledger accounts.

• Research and resolve customer and branch inquiries regarding deposit accounts and transactions.

• Support account opening and maintenance activities, ensuring proper documentation and regulatory compliance.

• Review reports for overdrafts, dormant accounts, escheatment, and other deposit-related exceptions.

• Balances deposit general ledger applications.

• Reports back up withholdings, as required.

• Responsible for processing levies, garnishments and/or bankruptcy requests, including all communication, documentation and reporting.

• Verifies and removes deposit exceptions.

• Maintains detailed records on all work responsibilities as required.

• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.

• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to perform tasks quickly and accurately.

• Ability to operate in a team environment to accomplish shared goals.

• Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.

• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.

• Ability to write simple correspondence.

• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.

• Ability to maintain effective interpersonal relationships with management and team members.

• Ability to prioritize multiple demands in a high pressure environment while maintaining professional demeanor.

Education and/or Experience

• High school diploma or its equivalent is required, and

• Experience working in customer service. Preferred experience in an office environment requiring computer skills

Computer Skills 

• MS Office programs

Certificates, Licenses, Registrations

Other Qualifications (including physical requirements)

• Proficiency of the Navigator system and electronic communications. 

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Activities, duties and responsibilities may change at any time with or without notice.    

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.