Director Consolidated Revenue Cycle Business Office and Partnership Oversight

What We Offer

The team member’s Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system’s vision of achieving that commitment to patients and families. At Novant Health, people are our business. We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration and courage. The team member will use Novant Health’s First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high reliability strategies as appropriate to ensure a safe, remarkable patient experience.

What You'll Do

The Director Consolidated Revenue Cycle Business Office and Partnership Oversight provides focused leadership and accountability for revenue cycle performance across the region. This role oversees the outsourced revenue cycle partnership and serves as the primary Revenue Cycle liaison to the Regional President, CFO, CMO, and operational leaders. The Director must have strong knowledge of Epic as it relates to revenue cycle operations and be able to translate available Epic capabilities and workflow improvements into practical changes for the region's operations. This role drives continuous adoption of Epic enhancements, including artificial intelligence and workflow automation, and ensures that regional leaders and the outsourced partner incorporate these capabilities into daily operations. The Director leads resolution of persistent opportunities, monitors performance through Epic and other analytics, and holds the outsourced partner accountable for measurable operational and financial results. The position leads through influence, partnership, governance, and clear escalation rather than through direct staff supervision. While the initial focus is region stabilization and optimization, the role may expand to support other regions or assume additional revenue cycle responsibilities as organizational needs evolve. Accountability for the outsourced partner will remain a core responsibility regardless of future scope.

Essential Functions

Revenue Cycle Management: Oversees the full spectrum of revenue cycle functions, including registration, billing, collections, and financial reporting for regional and institute operations.

Strategic Oversight: Develops and implements revenue cycle strategies, policies and procedures for the region and its institutes.      

Epic and Data Analysis: Use Epics revenue cycle platforms, SlicerDicer, Power BI, and Excel to monitor South Carolina performance, identify root causes, prioritize workflow improvements, and measure operational and financial impact. 

Epic Workflow Improvement and Adoption: Identifies available Epic workflow improvements and translate them into practical, measurable changes for South Carolina operations. Drive continuous adoption of Epic enhancements, including AI, automation, and workflow capabilities, in partnership with regional leaders and the outsourced partner.

Financial Analysis: Analyzes billing data and trends to identify areas for improvement and revenue enhancement.

Compliance: Ensures all revenue cycle processes are compliant with federal, state, and local regulations, and health system policies.

Communication Strategies: Leads the development and execution of communication plans to effectively convey revenue cycle policies, changes, and updates to internal teams and external partners.

Stakeholder Engagement: Fosters strong relationships with regional and institute leaders, physicians, and other healthcare professionals to support revenue cycle initiatives and goals.

Matrix Leadership and Partner Accountability: Leads through influence across revenue cycle, operational, clinical, Epic, and outsourced partner teams. Establish performance expectations, governance, escalation pathways, and corrective actions, and hold the outsourced partner accountable for agreed-upon service, operational, and financial results. Following stabilization, the Director may take on broader regional or enterprise responsibilities while continuing to provide governance and accountability for the outsourced partner.

What We're Looking For

Education Level

Required; 4 Year / Bachelors Degree in Healthcare Administration, Finance, Business

Preferred: Graduate Degree in Healthcare Administration, Finance, Business

Experience

Required: 10+ years' experience in Revenue Cycle Management, business operations, project management, or similar leadership level role. Five years' experience in a Revenue Cycle leadership role

Licensure/Certification

Preferred: Certification in healthcare revenue cycle management or related field

Required Skills:

Skills: Strong analytical, organizational, and communication skills. Proven ability to lead teams and manage projects effectively.

Knowledge: In-depth knowledge of healthcare revenue cycle processes, regulations, and best practices. 

Epic Revenue Cycle Knowledge: Must demonstrate strong knowledge of Epic revenue cycle workflows, functionality, reporting, and optimization opportunities. Must be able to translate Epic enhancements, including AI, automation, and workflow improvements, into sustainable operational practices for South Carolina. Proficiency with Epic SlicerDicer, Power BI, and Excel is required.

Job Opening ID

200246