A

Azenta

Automated cold-chain sample management and multiomics

Sales Operations Customer Liaison

Full-Time
$50k - $62k
Mid
Bachelor's
Plainfield, IN, USA
In Person
Customer Experience & SupportCustomer Support

About the job

Requirements
  • A high school diploma or equivalent is required.
  • At least three years of relevant experience in customer service, customer support, sales operations, billing, finance, biobank operations, or a related field is required.
  • Customer support experience is required.
  • Strong analytical and organizational skills are required.
  • Strong verbal, written, and presentation skills are required.
  • Attention to detail, accuracy, and proactive relevance to company interests are required.
  • Employees may occasionally work in an area with potentially infectious materials and must maintain a clean work environment and follow Universal Precautions for bloodborne pathogens when working in a potentially contaminated area.
Responsibilities
  • Ensure effective communication between clients and Azenta teams.
  • Support non-operational client change requests.
  • Initiate post-win contract or purchase order change requests to notify and trigger client action.
  • Coordinate post-win activities that fall outside project management or sales functions.
  • Support internal billing inquiries and liaise with client contacts and internal teams to resolve them.
  • Monitor client email inquiries and route them to appropriate departments or manage them with internal teams.
  • Manage client deliverables for name or address change requests, purchase order updates, or client inquiries supported by internal teams.
  • Provide Sales Operations support for requests outside quoting and contracts, connecting with Sales and Sales Operations if updated quotes or contracts are needed for client delivery.
  • Pull billing data to address client inquiries or connect with billing teams to provide requested data.
  • Ensure client responses are completed in a timely manner and according to department quality standards.
  • Continually evaluate processes and procedures and suggest methods to improve processes and service for internal and external customers.
Desired Qualifications
  • A bachelor's degree is preferred.
  • Experience with Salesforce (SFDC) or a similar solution is preferred.

About the company

Azenta provides end-to-end life sciences solutions focused on sample management and genomic services. Its SMS segment offers automated ultra-cold storage, cryogenics, consumables, instruments, and repository services, while the Multiomics segment (GENEWIZ) provides genomic services like sequencing and gene synthesis. The company integrates hardware, consumables, software, and biorepository capabilities to collect, store, and analyze samples across pharma, biotech, academia, and healthcare, with about 55% recurring revenue. Its goal is to speed up drug development, clinical research, and advanced cell therapies by maintaining sample integrity from collection to data analysis.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Burlington, Massachusetts

Founded

1978

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Simplify's Take

What believers are saying

  • Q3 fiscal 2026 revenue rose 12% to $161 million, with adjusted EBITDA improving.
  • Azenta raised fiscal 2026 revenue guidance to $613 million-$618 million after stronger third-quarter execution.
  • Thelema repaid the $35 million B Medical vendor loan on September 3, 2026.

What critics are saying

  • John Marotta resigned August 22, 2026, forcing another CEO search at a fragile moment.
  • Q4 fiscal 2026 guidance still implies low-single-digit organic decline, exposing uneven demand.
  • Multiple shareholder investigations followed Azenta's 2026 stock drop, increasing distraction and litigation overhang.

What makes Azenta unique

  • Azenta sells integrated sample management and multiomics through GENEWIZ, FluidX, Ziath, and Limfinity.
  • Recurring revenue supplied 55% of sales in early 2026, stabilizing cash generation.
  • UK Biocentre and global biorepositories deepen Azenta's moat in cold-chain sample custody.

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Benefits

  • Flexible Work Hours

Company News

Scientist Live
Oct 15th, 2026
Azenta Life Sciences introduces cryogenic storage system for fertility clinics.

Azenta Life Sciences introduces cryogenic storage system for fertility clinics. Published: 15 October 2026 Azenta Life Sciences has unveiled the CryoArc Vita-76, a high-efficiency cryogenic storage system designed to optimise in vitro fertilisation (IVF) clinics and reproductive medicine facilities. The CryoArc Vita-76 can protect patient embryos, oocytes, and reproductive tissue through a combination of high-density storage, enhanced usability, and software-enabled performance monitoring. Jeff Wall, vice president and general manager, Stores & Cryo, said, "At Azenta Life Sciences, Scientist Live has spent decades helping organisations preserve biological materials, optimise workflows, and scale operations with confidence. This experience has given Scientist Live a deep understanding of the complexities of sample and specimen management. With this IVF-focused product, Scientist Live is bringing that expertise to fertility clinics through a solution designed to support the protection of reproductive materials. "As the IVF market continues to grow and evolve, fertility clinics need cryogenic storage solutions that can keep pace with increasing demands for specimen security, operational efficiency, and scalability. With the introduction of our high-efficiency IVF cryofreezer, we're providing clinics with a solution that helps optimise their laboratory workflows, while giving clinicians and patients greater confidence in long-term specimen preservation." Consolidating up to seven traditional 47-litre dewars into a single footprint, the CryoArc Vita-76 makes efficient use of lab space. To support the long-term integrity of preserved specimens, the system includes liquid nitrogen (LN-2) level monitoring and integrated redundancy. Additionally, Wi-Fi/LAN connectivity, text and email alerts, and a centralised cryogenic monitoring portal provide advanced real-time monitoring of valuable specimens. Visitors to Booth #408 at the American Society for Reproductive Medicine (ASRM) Scientific Congress & Expo 2026 can explore the CryoArc Vita-76 and learn how fertility clinics can improve storage density, visibility, monitoring, and operational efficiency while safeguarding critical reproductive materials.

International Labmate Limited
Oct 9th, 2026
Tailored PCR consumables to improve reproducibility in diagnostic kit manufacture.

Tailored PCR consumables to improve reproducibility in diagnostic kit manufacture. 09 Oct, 2026 Azenta Life Sciences Azenta Life Sciences has detailed its customisable PCR plates, sealing materials and sample tracking options, designed to help diagnostic kit manufacturers to improve reproducibility, simplify manufacturing and accelerate product development. Azenta Life Sciences has drawn on its trusted 4titude portfolio of polymerase chain reaction (PCR) products to build a reputation for partnering with diagnostic kit manufacturers, developing consumables tailored to their specific workflows. As molecular diagnostics continue to drive advances in healthcare, manufacturers face growing pressure to deliver high-quality, scalable diagnostic kits while meeting stringent requirements. Not every application can be addressed using off-the-shelf solutions. To support these evolving needs, the company has developed customised molecular diagnostics solutions that combine proven PCR consumables with bespoke design and manufacturing expertise. Whether adapting existing products or creating entirely novel solutions, Azenta offers flexible options across PCR plates, sealing materials, sample tracking and automation-compatible consumables. These are intended to help customers to improve reproducibility, simplify manufacturing and accelerate product development. "Our customisation capabilities extend from concept through to production," said Bhaskar Anand, global product manager at Azenta. "Customers can specify plate formats, frame and well colours, coatings, surface treatments, seal materials, printing, chemical compatibility, and barcode or 2D coding options, alongside contract manufacturing to create solutions that exactly fit your application," he added. "Our customers need more than a catalogue of consumables - they need solutions designed around their manufacturing processes," Anand added. "By combining high-quality products with flexible customisation, we're helping diagnostic kit manufacturers build workflows that are efficient, reproducible, and ready to scale," he said. Azenta has worked with manufacturers to develop customised solutions for applications including infectious disease diagnostics. These solutions support automated reagent dispensing, secure heat sealing, sample traceability and compatibility with downstream analytical platforms. All custom products supplied by Azenta are manufactured in facilities certified to the International Organization for Standardization (ISO) standards 9001 and 13485, which provide the quality systems, consistency and supply reliability required by diagnostic kit manufacturers worldwide.

Becker's Hospital Review
Sep 9th, 2026
Why Cleveland Clinic's research chief welcomed a budget for its biggest research investment.

Why Cleveland Clinic's research chief welcomed a budget for its biggest research investment. By: Kelly Gooch For Serpil Erzurum, MD, the decision to build two research buildings on Cleveland Clinic's main campus was an investment in the future of the health system's research and innovation strategy. It also marked the largest research investment in the organization's more than 100-year history. The two buildings, which opened in early September, total 300,000 square feet and are designed to house more than 700 employees across nearly 30 laboratories and core service areas. Cleveland Clinic said the project is part of a broader effort to expand biomedical research within the Cleveland Innovation District. For Dr. Erzurum, executive vice president and chief research and academic officer at Cleveland Clinic, the project required the same kind of trade-offs health system executives face in other parts of the organization. "A defined budget requires us to establish priorities, make deliberate trade-offs, and direct resources toward the choices that will have the greatest impact. Working within defined constraints ensures that we focus on what matters most, rather than trying to do everything. We make more intentional decisions, have greater focus, and ultimately accelerate outcomes," she said. Dr. Erzurum said the investment builds on Cleveland Clinic's longstanding mission around patient care, research and education while reflecting how scientific work has changed. Advances in genomics, protein metabolism, large-scale data and computational sciences have expanded both the questions researchers can ask and the technologies by which they answer them. The buildings were designed around that shift. Laboratories are grouped into what Dr. Erzurum described as "neighborhoods" of science and innovation, with open layouts intended to encourage communication and collaboration. The facilities connect with high-performance and quantum computing capabilities, and include agentic AI laboratories where computational scientists are working on discovery and innovation. "Laboratories today are fundamentally different from those of even five or ten years ago - more technology-enabled, collaborative, flexible, and purpose-built to support increasingly complex research and innovation." Dr. Erzurum said. Asked why Cleveland Clinic chose to make the investment now, she pointed to the speed of scientific discovery and to health challenges that have evolved significantly over the past two decades. "The opportunity to invest in science has never been greater or more consequential. This is precisely the moment to invest," she said, pointing to transformative challenges and opportunities in areas such as pathogen research and inflammation, cancer and neurodegenerative diseases." The project is part of the Cleveland Innovation District, a public-private initiative supported by the state of Ohio and JobsOhio. Cleveland Clinic has also developed partnerships with organizations including IBM, Canon Medical and Azenta, while Miami University in Oxford, Ohio, has established a presence in the district and sent interns to work on quantum and computational science projects. Dr. Erzurum said the system is looking beyond traditional research output when evaluating the broader return from the investment. Cleveland Clinic has created nearly 2,000 jobs tied to the innovation district over the past five years, and she said the people working in the new laboratories will also contribute to surrounding economic and workforce growth. "An innovation district is more than a place where people work. It is an ecosystem where people live, work, connect, and engage. When these districts are thoughtfully developed, they can catalyze investment, attract talent, strengthen surrounding neighborhoods, and bring new energy to a city. The impact extends well beyond science and technology, creating opportunities for the arts, culture, retail, and broader community to grow and prosper alongside that investment." For executives at other health systems, Dr. Erzurum said the transferable lesson is how organizations decide what deserves scarce resources. "There will never be unlimited resources. Effective leadership requires making deliberate choices about where to invest," she said. "At Cleveland Clinic, we have made a strategic decision to prioritize innovation as a driver of healthcare transformation." She said that Cleveland Clinic views research as an investment expected to create future value rather than as discretionary spending. "It is about investing in the future and creating sustainable value," Dr. Erzurum said. "When we invest strategically in opportunities, we create value that extends well beyond the initial investment." Dr. Erzurum said the budget influenced how the space was built and what equipment the team purchased. She compared their approach to a household budget: setting priorities and allocating resources where they matter most rather than trying to fund everything at once. "When you establish clear priorities, you move faster, align the team, and create clarity around what matters most," she said. "Science works the same way. Focus creates momentum, and discipline is what turns discovery into results and innovation." At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14-17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now. Thursday, September 17 1:00 PM - 2:00 PM CDT Presenter: Melinda Giese, Enterprise Client Solutions, CHG Healthcare Next up in financial management. * 'We're here for the long term': Henry Ford doubles down on Medicare Advantage as others retreat As insurers and provider-sponsored health plans reassess their exposure to Medicare Advantage, Detroit-based Henry Ford Health is moving in the... By: Alan Condon * RWJBarnabas posts 6.4% operating margin in H1 West Orange, N.J.-based RWJBarnabas Health recorded an operating income of $385.8 million (6.4% operating margin) in the first half of... By: Andrew Cass * The hospitals, health systems cutting jobs in 2026 A number of hospitals and health systems are reducing their workforces amid ongoing financial strain. Executives have cited a mix... Kelly Gooch and Kristin Kuchno

Manufacturing Chemist
Aug 25th, 2026
Custom PCR solutions for diagnostic kit manufacturers.

Custom PCR solutions for diagnostic kit manufacturers. Drawing on its trusted 4titude portfolio of PCR products, Azenta Life Sciences has built a reputation for partnering with diagnostic kit manufacturers to develop consumables tailored to their specific workflows As molecular diagnostics continue to drive advances in healthcare, manufacturers face growing pressure to deliver high-quality, scalable diagnostic kits while meeting stringent requirements. Not all applications are soluble using off-the-shelf solutions. To support these evolving needs, Azenta Life Sciences offers customised molecular diagnostics solutions that combine proven PCR consumables with bespoke design and manufacturing expertise. Whether adapting existing products or creating entirely custom solutions, the company offers flexible options across PCR plates, sealing materials, sample tracking and automation-compatible consumables to help customers improve reproducibility, simplify manufacturing and accelerate product development. Baskar Anand, Global Product Manager at Azenta, said: "Our customisation capabilities extend from concept through to production." "Customers can specify plate formats, frame and well colours, coatings, surface treatments, seal materials, printing, chemical compatibility and barcode or 2D coding options, alongside contract manufacturing to create solutions that exactly fit your application." He added: "Our customers need more than a catalogue of consumables; they need solutions designed around their manufacturing processes. "By combining high-quality products with flexible customisation, we're helping diagnostic kit manufacturers build workflows that are efficient, reproducible and ready to scale." Azenta has worked with manufacturers to develop customised solutions for applications, including infectious disease diagnostics, supporting automated reagent dispensing, secure heat sealing, sample traceability and compatibility with downstream analytical platforms. All custom products supplied by Azenta are manufactured in ISO9001- and ISO13485-certified facilities, providing the quality systems, consistency and supply reliability required by diagnostic kit manufacturers worldwide. * Companies: * Azenta

TradingView
Aug 24th, 2026
Why Azenta (AZTA) stock is down today.

Why Azenta (AZTA) stock is down today. What Happened? Shares of life sciences company Azenta AZTA fell 9.1% in the afternoon session after the company announced, in a regulatory filing, that President and CEO John Marotta resigned from his executive roles and board seat, with current director Dr. Martin Madaus appointed as interim President and CEO. Dr. Madaus, who joined the board in 2024 and serves as a Senior Operating Executive at the Carlyle Group, brings extensive executive experience from previous leadership roles at Millipore Corporation, Ortho-Clinical Diagnostics, and Roche Diagnostics North America. Azenta confirmed that executive search firm Heidrick & Struggles has been retained to identify a permanent successor. In addition to the management change, the company reaffirmed its fourth-quarter fiscal 2026 revenue guidance but noted that fourth-quarter adjusted EBITDA will be reduced by a one-time consulting expense of approximately $3 million. What Is The Market Telling Us Azenta's shares are extremely volatile and have had 30 moves greater than 5% over the last year. In that context, today's move indicates the market considers this news meaningful but not something that would fundamentally change its perception of the business. The biggest move we wrote about over the last year was 7 months ago when the stock dropped 24.6% on the news that it reported mixed fourth-quarter results that failed to impress investors. While the company's revenue of $148.6 million was flat year over year, it did narrowly beat Wall Street's estimates. Similarly, its adjusted earnings per share of $0.14 met expectations. However, the positive notes were overshadowed by a significant miss on profitability. Azenta's adjusted EBITDA (earnings before interest, taxes, depreciation, and amortization), a key measure of operational profitability, was $12.7 million, falling 29% short of the consensus forecast. The company's cash generation also weakened, with its free cash flow margin declining to 9.9% from 14.9% in the same quarter last year. Overall, the stagnant sales growth and considerable weakness in underlying profitability signaled to investors that the company's financial health was not as strong as hoped, leading to a sharp sell-off. Azenta is up 1.5% since the beginning of the year, but at $33.89 per share, it is still trading 17.4% below its 52-week high of $41.01 from January 2026. Despite the year-to-date gain, investors who bought $1,000 worth of Azenta's shares 5 years ago would now be looking at only $414.94. ONE MORE THING: The $21 AI Application Stock Wall Street Forgot. While Wall Street obsesses over who's building AI, one company is already using it to print money. And nobody's paying attention. AI chip stocks trade at ridiculous valuations. This company processes a trillion consumer signals monthly using AI and trades at a third of the price. The gap won't last. The institutions will figure it out. You need to see this first. Read the FREE Report Before They Notice.