GitHub

Runs code hosting and collaboration for developers

Senior Customer Success Architect

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeRemote in UKNo salary listed

About the Job

Requirements

At least 8 years of experience in technical consulting, technical consultative selling, or related technical, sales, or industry experience; alternatively, a Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field and at least 6 years of such experience; a Master's degree in those fields and at least 4 years; a Doctorate in those fields and at least 2 years; or equivalent experience.
Ability to travel up to 25% to serve business or client needs.

Responsibilities

Develop and maintain industry and customer insights to identify growth opportunities and align GitHub solutions with customers’ digital transformation goals.
Provide technical guidance to internal teams and customer stakeholders and promote integrating GitHub technologies into customer technology landscapes.
Resolve implementation blockers and support customer technology adoption through readiness resources, product demonstrations, and integration with existing customer workflows.
Partner with sales and technical teams to identify customer challenges, conduct proofs of concept, and drive solution selection and implementation in a post-sales context.
Build expertise in GitHub products and advise customers on developing robust DevOps and DevSecOps practices using GitHub narratives.
Assist in creating and delivering content, serve as a liaison, and enhance customer engagement by demonstrating GitHub capabilities.
Analyze customer situations to identify gaps addressable by GitHub solutions and contribute to strategic frameworks that drive product adoption and customer success.
Use advanced data analytics to assess customer usage patterns, identify improvement areas, and recommend strategies to improve customer satisfaction and product adoption.
Identify risks in customer engagements and develop mitigation strategies to support successful project delivery and long-term customer satisfaction.
Lead initiatives to improve customer success and retention by developing product-usage best practices and facilitating customer workshops or enablement sessions.
Engage in post-sales customer activities, align partners and stakeholders to drive solution implementation, and develop external relationships within customer organizations.

Desired Qualifications

At least 10 years of experience in technical consulting, technical consultative selling, or related customer-facing technical roles, translating customer needs into actionable solutions.
At least 5 years of experience orchestrating technical, support, or partner teams.
At least 3 years of experience driving digital transformation through software modernization, with demonstrated customer business outcomes.
Hands-on experience applying artificial intelligence tools and agents to software development or business workflows to improve productivity, quality, or customer outcomes.
Proficiency using GitHub and other DevOps tools, with a deep understanding of software development practices and application security, including static application security testing, dynamic application security testing, and software composition analysis.
Professional fluency in spoken and written Spanish, including the ability to lead business and technical discussions with customers and stakeholders.

About GitHub

GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

In this role you can work from Remote, United Kingdom

Overview

GitHub is growing its Customer Success Architecture team and we're seeking experienced professionals to elevate our customer engagement efforts. As a Senior Customer Success Architect, you will synthesize and integrate diverse business and industry insights to support customer digital transformation initiatives and align customer business requirements with GitHub's product features. The ideal candidate will be a driver in helping customers achieve their digital transformation goals, shaping innovative solutions while gaining deep industry insights, expanding technical expertise, and contributing to GitHub’s customer engagement strategies for long-term success.

Responsibilities

Develop and maintain deep industry and customer insights to identify opportunities for growth and align GitHub solutions with customer digital transformation goals.

Serve as a trusted advisor by providing technical guidance to both internal teams and customer stakeholders, promoting the integration of GitHub technologies to enhance customer technology landscapes.

Lead efforts to resolve implementation blockers and support customer technology adoption through readiness resources, product demonstrations, and integration with existing customer workflows.

Partner with sales and technical teams to identify customer challenges, conduct proofs of concept, and drive solution selection and implementation in post-sales context.

Cultivate expertise in GitHub Products, advising customers on developing robust DevOps and DevSecOps using GitHub narratives.

Assist in creating and delivering content, acting as a liaison to enhance customer engagement and demonstrate GitHub's capabilities.

Analyze customer situations to identify gaps that GitHub solutions can address and contribute to the creation of strategic frameworks to drive product adoption and customer success.

Utilize advanced data analytics to provide insights into customer usage patterns, identify areas for improvement, and recommend strategies to enhance customer satisfaction and product adoption.

Proactively identify potential risks in customer engagements and develop mitigation strategies to ensure successful project delivery and long-term customer satisfaction.

Lead initiatives aimed at improving customer success and retention by developing best practices for product usage and facilitating workshops or enablement sessions for customers.

Engage in post-sales activities with customers, aligning partners and stakeholders to drive solution implementation and developing external relationships within the customer organization.

Qualifications

Required/Minimum Qualifications:

8+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- OR Doctorate in Computer Science, Information Technology, Engineering, or related field AND 2+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- OR equivalent experience.
Ability to travel up to 25% to serve business or client needs

Additional or Preferred Qualifications:

10+ years of experience in technical consulting, technical consultative selling, or related customer-facing technical roles, translating customer needs into actionable solutions.

5+ years' experience orchestrating technical, support, and/or partner teams

3+ years of experience driving digital transformation through software modernization, with demonstrated customer business outcomes.

Hands-on experience applying AI tools and agents to software development or business workflows to improve productivity, quality, or customer outcomes.

Proficiency in using GitHub and other DevOps tools, with a deep understanding of software development practices and application security, including SAST, DAST, and SCA

Professional fluency in spoken and written Spanish, with the ability to lead business and technical discussions with customers and stakeholders.

GitHub values

Customer-obsessed
Ship to learn
Growth mindset
Own the outcome
Better together
Diverse and inclusive

Manager fundamentals

Model
Coach
Care

Leadership principles

Create clarity
Generate energy
Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.

Equal Employment Opportunity

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Requirements at a Glance

Experience Level: Senior, Expert
Education: Bachelor's, Master's, PhD
Apply By: Oct 30, 2027

Benefits

A diverse and inclusive workplace - At GitHub, we think that a diverse company is a strong company, and we work hard to foster a supportive and welcoming workplace. Learn more about our commitment to diversity.
Work happier - Build amazing things with a balance of autonomy and collaborative teamwork. Set your own work schedule and make use of a flexible PTO plan when you need to recharge.
Lead from any location - GitHub is a remote-first company with offices located throughout the US, Europe, and Asia. Whether you live near an office or not, GitHub believes you can do your best work wherever you are. If you work remotely, you will receive a stipend to outfit your home office and receive reoccurring reimbursement refreshes.
Put your health and family first - You'll enjoy 100% coverage of health insurance premiums across our medical, dental, and vision plan offerings, including coverage for dependents. We also offer five months of paid family leave to all new parents with the option to use it all at once or throughout the baby's first year.
Find your zen - GitHub provides a monthly wellness stipend designed to cover anything from gym memberships, massage, meditation apps, or any other wellness related expenses.
Invest in your future - At GitHub, you'll have a stake in the future success of our platform with equity grants. For full-time employees, we offer competitive 401k planning with a 50% company match up to the IRS 402(g) annual limit.
Keep growing - Learn how you learn best. From books to conferences, you'll get a yearly budget for your individual learning and development goals.
Give back to your community - We believe in sharing our time, resources, and products to contribute to positive social impact. GitHub matches charitable donations up to $15,000 per calendar year. And for each hour (up to 40 hours) of volunteering per year, you will receive $20 to donate to an organization of your choice.

About the Company

GitHub

Runs code hosting and collaboration for developers

GitHub runs a code hosting and collaboration platform for developers and software teams, from public open source projects to private business applications. Teams store projects in repositories, propose changes through pull requests, and review code before merging it into a shared version. GitHub Actions automates tests and deployments, while Copilot assists with writing code and Advanced Security checks for vulnerabilities and exposed credentials. The company earns revenue from paid team and enterprise subscriptions, AI coding plans, security add-ons, and usage of its development tools. Founded in 2008 and headquartered in San Francisco, GitHub is a subsidiary of Microsoft.

Company size: 5,001-10,000
Company stage: Acquired
Total funding: $350M
Headquarters: San Francisco, CA
Founded: 2008

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