Service Corporation International

Provides funeral services, cemeteries, & cremation

Field Operations Support Assistant

Administrative SupportPosted on Nov 2

Part-timeKaty, TX, USANo salary listedIn-person

About the Job

Requirements

A high school education or equivalent is required.
One to two years of experience in an office clerical or customer service capacity is required.
Experience working in a customer-focused and fast-paced professional environment is required.
Working knowledge of office equipment, including computers, calculators, copiers, printers, and fax machines, consistent with experience is required.
Basic mathematics skills are required.
Good verbal and written communication skills are required.
Strong organizational skills and attention to detail are required.
A high level of compassion and integrity is required.
Ability to maintain confidentiality is required.

Responsibilities

Provide administrative and clerical support to a funeral home, cemetery, crematory, or a combination of these facilities.
Greet the public and provide general information on services offered politely, with the goal of meeting and exceeding customer expectations.
Prepare death certificates, prayer cards, and related documents.
Complete required permits and certificates.
Prepare and process veterans' paperwork.
Prepare marker monument placement paperwork.
Ensure required documentation supporting requested products and services is accurate and complies with state and federal regulations and company rules.
Prepare and distribute daily schedules, reports, and documents.
Receive and process payments and contracts.
Coordinate ordering memorials and related products, and control storage inventory for vaults and markers.
Order office supplies.
Oversee processing of installation orders to grounds and maintenance departments.
Process accounts payable transactions.
Assist with preparing obituaries.
Assist location management, sales, family service counselors, and payroll as needed.
Act as backup to the receptionist.
Greet family members and friends.
Communicate client families' needs promptly and accurately to the appropriate staff member.
Convey concern and empathy with client family members at all times.
Respond to customer inquiries by telephone, internet, and in person.
Maintain professional and cooperative relationships with the county clerk, medical examiner, and physicians.

Desired Qualifications

Experience with the MS Office Suite is preferred.

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

Prepares death certificates, prayer cards and related documents
Completes required permits and or certificates
Prepares and processes Veteran’s Paperwork
Prepares marker monument placement paperwork
Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
Prepares and distributes daily schedules, reports, and documents
Receives and processes payments and contracts
Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
Orders office supplies
Oversees the processing of installation orders to grounds and maintenance departments
Processes accounts payable transactions
Assists with the preparation of obituaries
Assists Location Management, Sales, Family Service Counselors and payroll as needed
Acts as backup to Receptionist
Greets family members and friends
Communicates client family’s needs promptly and accurately to the appropriate staff member
Conveys a sense of concern and empathy with client family members at all times
Responds to customer inquiries via telephone, internet and in person
Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

High School or equivalent

Experience

1 - 2 years of experience in an office clerical or customer service capacity required
Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
MS Office Suite experience preferred
Basic mathematics skills required
Good verbal and written communication skills
Strong organizational skills and detail oriented
High level of compassion and integrity
Ability to maintain confidentiality

Postal Code: 77494Category (Portal Searching): Administration and ClericalJob Location: US-TX - Katy

About the Company

Service Corporation International

Provides funeral services, cemeteries, & cremation

SCI is the leading provider of death care products and services in North America, operating funeral homes and cemeteries under the Dignity Memorial brand. It offers end-of-life services such as funeral planning, cremation, and cemetery property and services, delivering a consistent experience under Dignity Memorial. Its large, geographically diverse footprint with a mix of standalone and combined funeral-home/cemetery locations gives broad access and a standardized service offering. Its goal is to serve families with comprehensive, value-based death care and maintain market leadership in North America.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Houston, TX
Founded: 1962

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