GBM

Online auction platform with bidder incentives

Technical Service Coordinator

IT Service Desk & End User SupportPosted on Nov 13

Full-timeDominican RepublicNo salary listedIn-person

About the Job

Requirements

Experience managing technical personnel in support of computer equipment and related office systems.
Educational background in Systems Engineering, Electronics, Telecommunications, or Industrial Engineering, or a business degree with strong affinity for technology services.
ITIL certification or preparation.
A+ certification or preparation.
Vendor certifications or preparation, such as Lenovo, Dell, or Mac.

Responsibilities

Manage and coordinate the operational management of the assigned technical group.
Manage the relationship with the end customer.
Supervise operations and monitor service-level agreements (SLAs).
Manage escalations.
Maintain a daily relationship with the end customer.

Descripción:

Administrar y coordinar la gestión operativa del grupo técnico asignado. Gestionar la relación con el cliente final.

Responsabilidades:

Supervisión operativa, seguimiento de SLAs
Gestión de escalamiento
Relación diaria con cliente final.

Requisitos:

Experiencia:

Experiencia en la gestión de personal técnico en lo relacionado a soporte de equipos de cómputo y sistema de ofimática relacionados.
Formación: Ingeniería de Sistemas, Electrónica, Telecom, Industrial, o afín. Puede ser carrera en negocios con fuerte afinidad por los servicios de tecnología.
Conocimientos técnicos:
Certificación o preparación en:
ITIL
A+
Certificaciones de vendedores como Lenovo, Dell, MAC

About the Company

GBM

Online auction platform with bidder incentives

GBM operates gbm.auction, an online auction platform that pays bidders a payout whenever another bidder places a higher bid using its Bidder Incentive Auction™. The system uses proprietary auction technology to create ongoing bidding incentives, so bidders can earn cash rewards even if they don’t win, while auctioneers can push higher final prices. It differentiates itself from typical online auctions by replacing the zero-sum dynamic with continued participation incentives and is connected to Bidwrangler, a related platform. The goal is to increase bidding activity and hammer prices, improve bidder engagement, and grow the collectibles market.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: 2020

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