Amar Bank

Digital-first bank offering unsecured personal loans

Sales Operation Circle Lead

Sales OperationsConfirmed live in the last 24 hours

Full-timeJakarta, IndonesiaNo salary listedIn-person

About the Job

Requirements

A minimum Bachelor's degree (S1) is required; Business, Management, Finance, Industrial Engineering, or a related field is preferred.
At least 5–7 years of experience in Sales Operations, Sales Management, Business Process Management, or Sales Governance, with a proven track record of managing a team.
Strong stakeholder management, structured problem-solving, advanced analytical thinking, and effective cross-functional collaboration are required.
Prior professional experience in Banking, Fintech, or Consumer Lending is required.
Hands-on experience leading organizational transformation or continuous process improvement projects is required.

Responsibilities

Drive manpower planning, hiring, onboarding, and offboarding execution; deliver training and develop training materials.
Define, implement, and enforce standard operating procedures, operational workflows, and internal sales controls aligned with corporate governance standards.
Monitor offline and online channel performance and expenditures against established targets and cost guardrails.
Manage lead assignment, lead distribution, utilization, and sales attribution in collaboration with Analytics and Business teams, and support offline sales operational needs.
Safeguard the quality of sales execution and processes through systematic monitoring, targeted sampling, and corrective action plans.
Serve as the primary point of contact for system requirements, Business Requirement Documents, User Acceptance Testing, workflow automation, and process improvement initiatives.
Maintain data integrity for performance metrics, costs, incentive payouts, and executive reporting as the organization's single source of truth.

The Sales Operation Circle Lead (Dept. Head) is responsible for ensuring that all sales operational activities run effectively, in a structured manner, compliant, and scalable. This is achieved by strengthening Sales Governance, Sales Processes, People Operations, System & Data Management, as well as tracking overall sales performance.

Responsibilities :

Manpower & Training Support: Drive manpower planning, hiring/onboarding/offboarding execution, training delivery, and training material development.
Sales Governance & SOPs: Define, implement, and enforce SOPs, operational workflows, and internal sales controls in alignment with corporate governance standards.
Sales Performance & Cost Control: Monitor offline and online channel performance and expenditures against established targets and cost guardrails.
Sales Operations & Enablement: Manage lead assignment, lead distribution, utilization, and sales attribution in collaboration with Analytics & Business teams, alongside supporting offline sales operational needs.
Quality Control: Safeguard the quality of sales execution and processes through systematic monitoring, targeted sampling, and corrective action plans.
System & Process Management: Serve as the primary Point of Contact (PIC) for system requirements, Business Requirement Documents (BRDs), User Acceptance Testing (UAT), workflow automation, and process improvement initiatives.
Data, Incentives & Reporting: Maintain high data integrity for performance metrics, costs, incentive payouts, and executive reporting to serve as the organization's Single Source of Truth.

Requirements :

Education: Minimum Bachelor’s degree (S1), preferably in Business, Management, Finance, Industrial Engineering, or a related field.
Experience: Minimum 5–7 years of experience in Sales Operations, Sales Management, Business Process Management, or Sales Governance, with a proven track record of managing a team.
Leadership & Core Skills: Strong stakeholder management, structured problem-solving, advanced analytical thinking, and a demonstrated ability to collaborate effectively across cross-functional teams.
Prior professional experience within Banking, Fintech, or Consumer Lending sectors.
Hands-on experience leading organizational transformation or continuous process improvement projects.

About the Company

Amar Bank

Digital-first bank offering unsecured personal loans

Amar Bank is a digital-first bank in Indonesia focused on financial inclusion for the unbanked and underbanked, offering digital lending, mobile banking, and embedded finance. Its Tunaiku platform uses big data and predictive analytics to process unsecured personal loans, often within 24 hours, for individuals and MSMEs. The bank launched Senyumku, a cloud-based, mobile-only app built with Google that uses AI to help customers manage money and build savings, and it provides an embedded banking SDK for partners to offer payments and loans. Originating as PT Anglomas International Bank and later rebranded after a 2014 acquisition by the Tolaram Group, Amar Bank aims to expand access to affordable financial services through technology, partnerships, and a stock-market-backed growth path.

Company size: 501-1,000
Company stage: IPO
Headquarters: Surabaya, Indonesia
Founded: 1991

Recently Posted Jobs

Explore more opportunities at Amar Bank

See more jobs