Rallye Motor

Sells and services luxury cars on Long Island

IT Help Desk Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeRoslyn, NY, USA$25 - $28 /hr

About the Job

Requirements

At least 2 years of experience diagnosing, troubleshooting, and resolving technical issues in a high-call-volume environment.
Proficiency supporting Google Enterprise, Active Directory, Windows, and Apple environments.
A networking background is highly desirable; experience with software-defined wide area networking, virtual local area networks, switches, and firewalls is preferred.
Strong communication and interpersonal skills with a customer-focused attitude.
Ability to adapt rapidly and gain expertise with complex technical solutions.
Good understanding of computer systems, mobile devices, and other technology products.
Ability to diagnose and resolve basic technical issues.
Proficiency in English.

Responsibilities

Serve as the first point of contact for users experiencing desktop, laptop, application, and password issues.
Troubleshoot and resolve issues involving computer hardware, software applications, mobile devices, and network hardware.
Respond to and resolve issues through phone, email, remote access, and in-person support.
Escalate complex or unresolved issues to Tier II/III support teams as necessary.
Handle escalated customer support issues efficiently while maintaining high customer satisfaction.
Install, configure, and maintain desktops, laptops, tablets, printers, scanners, presentation equipment, and other peripherals.
Deploy and maintain operating-system and application security patches for workstations and thin clients.
Manage user accounts, permissions, and access in compliance with IT security policies and procedures.
Prepare and image desktop and mobile hardware for daily operations and special projects.
Update and maintain standard operating procedures for software and hardware deployments, account administration, and helpdesk tasks.
Draft knowledgebase articles, FAQs, and user guides to assist with common issues and improve user training.
Collaborate with cross-functional teams to identify and implement process improvements and ensure timely resolution of complex issues.
Share knowledge continuously with peers to improve first-call resolution rates.
Monitor open incidents and requests, ensuring timely follow-up and resolution.
Escalate Tier II and III issues to management as needed.
Raise potential outages to management and assist with root cause analysis and rapid response.

Desired Qualifications

A networking background is highly desirable, with preferred experience in software-defined wide area networking, virtual local area networks, switches, and firewalls.

IT Help Desk Technician

Rallye Motor Company · Roslyn, United States · Full-time · Posted 2026-10-14

Salary: USD 52,000–58,240

Workplace: on_site

Department: IT

Description

The Rallye Motor Company, Long Island's premier luxury automotive dealership, has an immediate career opportunity for a Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

Range - $25 - $28 Hourly (Based on experience)

Technical Support:

Act as the first point of contact for users experiencing desktop, laptop, application, and password issues.
Provide technical troubleshooting and resolution for computer hardware, software applications, mobile devices, and network hardware.
Respond to and resolve technical issues via phone, email, remote access, and in-person support.
Escalate complex or unresolved issues to Tier II/III support teams as necessary.
Handle escalated customer support issues efficiently, maintaining high levels of customer satisfaction.

System Setup and Maintenance:

Install, configure, and maintain desktops, laptops, tablets, printers, scanners, presentation equipment, and other peripherals.
Deploy and maintain operating system and application security patches for workstations and thin clients.
Manage user accounts, permissions, and access in compliance with IT security policies and procedures.
Prepare and image desktop and mobile hardware for daily operations and special projects.

Documentation and Process Improvement:

Update and maintain standard operating procedures related to software and hardware deployments, account administration, and helpdesk tasks.
Draft knowledgebase articles, FAQs, and user guides to assist with common issues and improve user training.
Collaborate with cross-functional teams to identify and implement process improvements, ensuring timely resolution of complex issues.
Provide continuous knowledge transfer to peers to optimize first-call resolution rates.

Monitoring and Reporting:

Monitor open incidents and requests, ensuring timely follow-ups and resolution.
Escalate Tier II and III issues to management as needed.
Raise potential outages to management and assist with root cause analysis and rapid response.

Requirements

Minimum of 2 years of experience diagnosing, troubleshooting, and resolving technical issues in a high-call volume enviornment.
Proficiency in supporting Google Enterprises, Active Directory, Windows and Apple environments.
Networking background highly desirable, SD-WAN, VLANs, Switches, and Firewalls experience preferred.
Strong communication and interpersonal skills with a customer-focused attitude.
Rapid adaptability to gain expertise with complex technical solutions.
Good understanding of computer systems, mobile devices and other tech products.
Ability to diagnose and resolve basic technical issues.
Proficiency in English.
Excellent communication skills a must.

Benefits

Great benefits package including medical, dental and vision coverage for employee & family!
Company paid life insurance and optional additional coverage.
Voluntary short term and long term disability available.
Additional voluntary benefits including Aflac and LegalShield!
Paid time off!
Paid holidays!
401K plan!
Employee Assistance Program & More!

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About the Company

Rallye Motor

Sells and services luxury cars on Long Island

Rallye Motor Company sells luxury vehicles to drivers on Long Island through franchised dealerships for Acura, BMW, Lexus and Mercedes-Benz. Its showrooms pair vehicle sales and leasing with service departments that handle scheduled maintenance and repairs, plus parts departments for replacement components. Customers can compare inventory across the group, value a trade-in and work with each dealership's finance center to arrange a purchase or lease. The business earns revenue from vehicle transactions, workshop services and parts sales, serving customers throughout vehicle ownership. Founded in 1958 as an imported-car repair garage, Rallye is headquartered in Roslyn, New York.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Roslyn, NY
Founded: 1958

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