Training Operations Specialist - Global Delivery

Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. To meet the growing demand for AWS services across the globe, we need exceptionally talented, bright, and driven people. If you have excellent organizational and communication skills, a passion for working in a fast-paced, dynamic environment, and a desire to provide exceptional customer service, we'd like to speak with you!

Here's your chance to join our Global Delivery team as a Training Operations Specialist in AWS Training & Certification. In this role, you will orchestrate the day-to-day operations of regions/verticals within AMER. You will be a self-starter who can complete complex tasks and projects quickly with little to no guidance. You are able to react with appropriate urgency to situations that require a quick turnaround, switch gears at a moment's notice, and take effective action without having to know the total picture.

Key job responsibilities
Operational Rigor & Productivity
• Orchestrate the full lifecycle of virtual and in-person training deliveries across AMER - including contracting, trainer resourcing, Learning Management System (LMS) setup, and billing to ensure a seamless experience for customers.
• Process digital team subscription ensuring timely customer provisioning and access to AWS Skill Builder.
• Evaluate all incoming training requests and assign authorized trainers to match customer needs while maximizing utilization across the region.
• Support trainer shuffles and class rescheduling to ensure delivery continuity. Manage trainer time blocks and availability in LMS.
• Monitor internal hotline channels, quickly assess available training options, and provide actionable recommendations to Trainers/ Training Delivery Managers when last-minute changes occur (e.g. travel delays trainer unavailability) minimizing disruption to the delivery/customer.
• Maintain high levels of data accuracy across all relevant sources (LMS, Salesforce, working tools) to ensure reliable billing business metrics reporting and executive decision-making globally.
• Manage end-of-month training delivery billing and support Accounts Payable/Accounts Receivable functions for procurement and billing inquiries ensuring on-time and accurate revenue recognition.
• Identify design and implement programs and initiatives to improve operational workflows with limited guidance raising the bar on efficiency and scalability.
• Maintain current working knowledge of key programs platforms and tools (Funding SharePoint LMS Instructor Schedule Salesforce reporting dashboards) and champion adoption of process improvements.

Stakeholder Management & Cross-Functional Collaboration
• Liaise with cross-functional business teams to support training engagements: including Legal Finance Accounting Tax Compliance Pricing Training Delivery and Sales Operations teams to ensure contractual and regulatory alignment.
• Partner with Training Delivery Managers and Sales teams to support the training delivery business aligning schedules and trainer resources with pipeline demand and priorities.
• Work closely with the Training Delivery Team to manage and optimize trainers' schedules - confirming, cancelling, and rescheduling engagements - while proactively communicating changes and maintaining relationship trust.
• Manage relationships with external training vendors and freelance trainers coordinating class delivery assignments and ensuring alignment with scheduling needs.

Basic Qualifications

- Speak, write, and read fluently in English
- Experience working in a sales or sales support role
- Minimum of three (3) years of experience in a team coordination position.
- Exceptional written, verbal, and interpersonal communication skills.
- Positive, proactive and able to always exercise great judgment.
- Experience in following legal and finance processes related to vendor (supplier or customer) engagements, such as contract and Non-Disclosure Agreement issuance and signature, PO management (both incoming and outgoing), invoicing and billing.

Preferred Qualifications

- Recent experience in a fast-paced, multinational technology company.
- Experience in trainer resource management, scheduling or operations support.
- Exceptional attention to detail, even in highly ambiguous and fast paced environment.
- Strong judgement and instincts. Effectively prioritizes competing training requests; understands when to escalate for definitive prioritization or validation of own recommendations.
- Knowledge and/or hands-on experience with a Learning Management System (LMS) and CRM software (e.g Salesforce).
- Business communication (written and spoken) proficiency in Spanish and/or Portuguese.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.