Full-Time
Service Delivery Manager
Updated on 9/10/2026
Atos
10,001+ employees
Global IT services, consulting, digital transformation
Compensation Overview
€65k - €90k/yr
Bruyères-le-Châtel, France
In Person
100% on-site; daily on-site presence is required.
Master's
 IT Operations |
|---|
Get referred to Atos
See people who can refer or advise you
- A Bac+5 degree in computer science, information systems, engineering, or equivalent is required.
- Significant experience as a Service Delivery Manager, Delivery Manager, or Production Manager is required.
- Experience in complex and critical IT environments is required.
- The candidate must be able to interact with decision-makers, technical managers, and business stakeholders.
- Strong experience managing IT services is required.
- Proficiency in ITIL processes, including Incident, Problem, and Change Management, is required.
- Experience managing SLAs, KPIs, and contractual commitments is required.
- The candidate must be able to lead operational committees and governance forums.
- Good knowledge of complex IT infrastructures is required.
- The candidate must be able to analyze technical problems and coordinate their resolution.
- Recognized leadership and the ability to unite multidisciplinary teams are required.
- Excellent oral and written communication skills are required.
- Customer-service orientation, analytical and synthesis skills, critical-situation management, interpersonal skills, proactivity, continuous-improvement orientation, organization, and prioritization are required.
- Supervise all service-delivery activities to ensure compliance with SLAs and contractual commitments.
- Ensure services are delivered with appropriate quality, performance, and efficiency.
- Track performance indicators and implement necessary corrective actions.
- Ensure service continuity and customer satisfaction.
- Organize and coordinate the activities of teams working within the assigned scope.
- Ensure activities are properly distributed and priorities are respected.
- Facilitate collaboration among technical and functional stakeholders.
- Support teams in achieving service objectives.
- Act as the primary contact for the CEA operational manager.
- Maintain regular, transparent, and constructive communication with the client.
- Understand operational and technical challenges and provide appropriate responses.
- Manage escalations and sensitive issues through resolution.
- Supervise incident- and problem-management processes.
- Implement preventive and corrective action plans.
- Reduce recurring incidents and improve service stability.
- Identify opportunities to optimize services.
- Build and monitor improvement plans.
- Prepare and lead operational and strategic committees.
- Produce the reports and analyses needed to manage the activity.
- Develop service-monitoring dashboards.
- Analyze trends and key indicators.
- Present results during COPIL and COSTRA meetings.
- Make recommendations to sustainably improve service delivery.
- Experience in High Performance Computing environments.
- Knowledge of scientific or research infrastructures.
- Experience in sovereign environments or environments with stringent security constraints.
- ITIL, PMP, Prince2, or equivalent certifications.
- Experience in managed-services or outsourcing environments.
Atos is a global IT services and consulting firm that helps big companies and governments run and improve their digital systems. It offers services like cloud computing, cybersecurity, big data, and digital transformation, delivering these through consulting, system integration, outsourcing, and managed services to keep complex IT environments functioning smoothly. What sets Atos apart is its long history of growth by acquiring other firms, building a wide footprint across Europe and North America, and combining diverse capabilities into one large service provider. After a period of financial restructuring to reduce debt, Atos is focused on stabilizing its finances and returning to growth and more acquisitions by 2026.
Company Size
10,001+
Company Stage
IPO
Headquarters
Bezons, France
Founded
1997
Get referred to Atos
See people who can refer or advise you
Simplify's Take
What believers are saying
- Atos raised €1.25 billion on May 12, 2026, extending debt maturities to 2031.
- Book-to-bill reached 87% in Q1 2026, and qualified pipeline rose €900 million.
- UK and Ireland posted 7.1% Q2 2026 growth, showing recovery in profitable markets.
What critics are saying
- Q2 2026 organic revenue fell 6.3%; North America declined 23.6%, crushing growth.
- TriZetto won $297.9 million on April 29, 2026; Atos appealed on May 19.
- Deloitte and Grant Thornton face French shareholder claims over Atos audits, with September hearings.
What makes Atos unique
- Atos launched Sovereign Cloud on July 23, 2026 for regulated European buyers.
- Kore.ai and Atos UK&I launched sovereign agentic AI for UK public sectors.
- Atos still serves governments, defense, healthcare, and critical infrastructure across 54 countries.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Paid Vacation
Health Insurance
Life Insurance
Training Programs
Employee Discounts
Hybrid Work Options
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 5%Atos has launched Atos Sovereign Cloud, a next-generation application platform designed for governments, defence organisations, healthcare providers, and critical infrastructure operators. The cloud service combines enterprise capabilities with sovereign controls for data management, operational independence, and cyber resilience. Designed and engineered in the EU, the platform addresses growing demand for sovereign IT services amid stricter regional regulations. Gartner predicts over 50% of multinational organisations will have digital sovereign strategies by 2029, up from less than 10% today. The platform leverages Atos' expertise in cloud transformation, cybersecurity, and AI infrastructure. It enables organisations to modernise mission-critical applications whilst maintaining control over data, operations, and IT supply chains. The service forms part of Atos Group's integrated digital sovereignty strategy.
Kore.ai has partnered with Atos UK&I to deliver sovereign agentic AI solutions for regulated UK organisations. The collaboration combines Kore.ai's Agent Platform Artemis with Atos' Sovereign Agentic Studio's infrastructure and governance frameworks. The AI agents will be deployed from Atos' UK-based Sovereign Agentic Studio, targeting public sector, financial services, healthcare, defence, and critical national infrastructure sectors. The partnership aims to help enterprises move from AI pilots to production-grade systems whilst maintaining security and compliance. The initiative addresses requirements under the EU AI Act, which takes effect in August 2026, by providing governed, explainable, and controlled AI systems. Kore.ai serves over 500 Global 2000 companies, whilst Atos Group operates in 54 countries with approximately 56,000 employees and annual revenue of around €7.2 billion.
Atos has increased the resources allocated to its liquidity contract with Rothschild Martin Maurel from €2 million to €4 million. The amendment to the agreement, originally signed in February 2019, was executed on 11 June 2026. As of 10 June, the liquidity account held 5,000 Atos shares and €1,378,930.88. Following the increase, the account now comprises 5,000 shares and €3,829,700.00. All other provisions of the agreement remain unchanged, including conditions for suspension or termination. The increase complies with EU market abuse regulations and French commercial code requirements. Atos is a global digital transformation leader with approximately 56,000 employees and annual revenue of €7.2 billion, operating in 54 countries.
Viasat has announced a multi-year partnership with Atos to modernise its global digital workplace, including service desk, advanced support and intelligent collaboration tools across worldwide operations. The initiative focuses on internal technology and process upgrades aimed at improving operational efficiency and customer service delivery. The partnership represents an incremental development in Viasat's investment narrative, though it doesn't materially change the near-term focus on ViaSat 3 execution and key risks around high capital expenditure and free cash flow pressure. More significant for investors is the recent addition of Shekar Ayyar and Jinhy Yoon to the Board and Strategic Review Committee, which directly affects governance and oversight of major programmes. Viasat's narrative projects $5.1 billion revenue and $557.4 million earnings by 2029, though analyst opinions vary widely on the company's prospects.
Airbus has inaugurated a new supercomputer from Bull, delivering three times the performance of its previous system under a €100 million five-year HPC-as-a-service contract. Bull won the deal from previous supplier HPE after 24 years. The system, based on Bull's BullSequana XH3000 infrastructure, uses AMD Epyc processors, Nvidia GPU blades, IBM Spectrum Scale storage and Nvidia InfiniBand NDR interconnect. Hardware is spread across sites in Toulouse and Hamburg but functions as a single supercomputer. Airbus will use the system to develop future aircraft through digital twins, simulating entire airframes alongside design work. The company is likely using CODA computational fluid dynamics software, developed jointly with German and French aerospace laboratories. Bull is also working with Airbus on quantum and AI algorithms.