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Walgreens

Retail pharmacy chain with health services

Registered Nurse - Specialty, Infusion

Nursing & Frontline Patient CareUpdated on Nov 13
Full-timeDeerfield, IL, USA$33.75 - $44.75 /hr

About the Job

Requirements

  • An Associate's degree in Nursing is required.
  • A current Registered Nurse license or registration with the State Board of Nursing is required in the state where the position resides.
  • A Nurse Licensing Compact multistate license and any necessary non-Compact-state nursing license must be obtained and maintained within six months of employment start; exceptions require leadership approval.
  • Two years of work experience in nursing is required.
  • Related work experience in a specialty pharmacy, pharmacy benefit manager, or healthcare call center setting is required.
  • The role requires verbal and written communication and interpersonal skills, including the ability to communicate diplomatically and confidentially.
  • The employee must be willing to travel up to 10% of the time for business within and outside the state.

Responsibilities

  • Provide direction in collaboration with the healthcare team to maintain high-quality patient care, outcomes, and goals, and support contractually required biopharma programs.
  • Follow approved care modules and standard operating procedures, including scripting, assessments, screenings, and education.
  • Provide remote infusion nursing services by evaluating therapy readiness, monitoring treatment progress, and coordinating infusion-related care for patients receiving specialty therapies.
  • Assist with developing and implementing individualized care plans, coordinating infusion supply needs, and serving as a clinical resource for patients, caregivers, and providers on therapy administration.
  • Troubleshoot infusion pumps and other infusion devices, address treatment-related concerns, and partner with pharmacists and interdisciplinary team members to support therapy delivery.
  • Complete initial patient screening, assist with infusion pump programming and troubleshooting based on the Plan of Treatment, conduct system-driven assessments such as depression screenings for selected disease states, and perform follow-up assessments and outreach about medication history and adherence.
  • Provide disease-state education, including medication administration and side-effect management resources, and contact the medical doctor's office as needed.
  • Complete daily nursing care activities, including nursing coordination and Plan of Treatment forms, supply lists, nursing assessments, screenings, surveys, pump programming and troubleshooting, infusion-site education and techniques, nursing orders, assay management, patient clinical nursing management, and follow-up calls as appropriate for the specialty.
  • Audit and report daily team and individual performance metrics and quality statistics, and assist with extracting data from system applications to develop productivity-trend reports.
  • Assist in developing, updating, and implementing departmental standard operating procedures related to system applications, programs, processes, and merchandise.
  • Provide support within the nursing scope of practice and escalate patient-specific medication questions, including side-effect management and quality-of-life screening, to a pharmacist.
  • Perform duties for nursing specialties as assigned, including infusion care, fertility order, nursing network, and care management.
  • Perform additional responsibilities delegated according to the nursing specialty and department, as judgment or necessity dictates.
  • Review prior authorization criteria for specified payers and medications, evaluate prior authorization and appeal requests, and handle accompanying tasks.
  • Provide nursing network subject-matter expertise, administer tracking of pharmaceutical- and payer-related nursing documentation requests, advise on complex cases, and assist with quality-care resolution.
  • Act as a liaison among physicians and practitioners, medical consultants, and facility clinical staff.
  • Participate in professional organizations, workshops, in-service programs, and continuing education to gain job-related knowledge.
  • Serve as the point of contact for disease-specific operations teams.

Desired Qualifications

  • A Bachelor's degree in Nursing is preferred.
  • An active Nurse Licensing Compact multistate license and nursing licenses in states not participating in the compact are preferred.
  • Experience with contracting and contract requirements for the relevant specialty is preferred.
  • Knowledge of customer-service principles and processing, including customer-needs assessment, meeting service quality standards, and evaluating customer satisfaction, is preferred.
  • Basic skills in Microsoft Office Suite are preferred.

About the Company

Walgreens

Retail pharmacy chain with health services

Walgreens is a retail pharmacy network in the United States that sells prescription medications, over-the-counter drugs, health and wellness products, and offers photo services. It operates through a large network of stores and an online platform, enabling customers to order prescriptions or products online and pick them up the same day. Walgreens’ photo service lets customers print photos and create personalized gifts such as photo books, cards, invitations, and other custom items via in-store kiosks or online. The company differentiates itself with a nationwide store footprint, integrated pharmacy and health services, and the ability to deliver convenience through online ordering and same-day pickup. Its goal is to provide convenient access to medications and health-related products while expanding personalized consumer services to improve everyday wellness.

Company size
10,001+
Company stage
Grant
Total funding
$25M
Headquarters
Deerfield, IL
Founded
1901

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