Senior Cloud Support Engineer
Sql
Posted on 3/22/2024
Snowflake

5,001-10,000 employees

Data warehouse for the cloud
Company Overview
Snowflake has become a global force to help mobilize the world’s data. Snowflake enables thousands of organizations to have seamless access to explore, share, and unlock the true value of their data.
Data & Analytics

Company Stage

N/A

Total Funding

$2.5B

Founded

2012

Headquarters

,

Growth & Insights
Headcount

6 month growth

0%

1 year growth

13%

2 year growth

61%
Locations
Leeds, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Management
SQL
CategoriesNew
Customer Success & Support
IT & Security
IT Support
System Administration
Requirements
  • Bachelor's or Master's degree in Computer Science or equivalent discipline
  • 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
  • Understanding of data warehousing fundamentals and concepts
  • Ability to debug, rewrite, and troubleshoot complex SQL queries for achieving workarounds or better solutions
  • Strong knowledge of RDBMS, SQL data types, aggregations, and functions including analytical/window functions
  • Good understanding of RDBMS query profiles and execution plans to analyze query performance and make recommendations for improvement
  • Good understanding of database query lifecycle and internal join processing
  • Database migration and ETL experience
  • Scripting/coding experience in any programming language
  • Familiarity with semi-structured data
  • Experience in RDBMS workload management and database performance
  • Good understanding of any of the major cloud service provider’s ecosystem
  • Ability to interpret systems performance metrics (CPU, I/O, RAM, Network stats)
  • Experience troubleshooting database connectivity issues using a variety of methods (client software, drivers/connectors)
  • Understanding of database patch and release management
  • Excellent writing and communication skills in English with attention to detail
  • Strong teaming skills in a highly collaborative environment and the ability to function in global arenas
Responsibilities
  • Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone
  • Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations
  • Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
  • Document known solutions to internal and external knowledge base
  • Submit well-documented bugs and feature requests arising from customer submitted requests
  • Partner with engineering teams in prioritizing and resolving customer requests
  • Participate in incident management and on-call rotation
  • Participate in a variety of Support initiatives
  • Provide support coverage during holidays and weekends based on business needs