Residential Service Manager - Plumbing

Beacon Home Services – Manassas, VA
Full-Time | Competitive Base Salary + Performance Bonuses

About Us

At Beacon Home Services, we believe great service starts with great people. We're a growing residential home services company committed to delivering 5-star customer experiences and investing in the success of our team.

Our core values are Community, Gratitude & Appreciation, Making & Keeping Commitments, and Willingness to Learn.

We're looking for a hands-on Plumbing Service Manager who is passionate about coaching technicians, developing talent, and building a high-performing team.

We don't just need someone to manage numbers. We need a leader who can help our technicians grow, improve, and succeed.

What You'll Do

• Coach, mentor, and develop residential plumbing technicians at all experience levels.

• Conduct regular ride-alongs, curbside coaching, and individual performance meetings.

• Lead engaging, in-person sales and service training to improve communication, closing skills, and customer experience.

• Identify technician strengths and opportunities for improvement, creating actionable development plans.

• Monitor performance metrics, including revenue, conversion rates, average tickets, and membership sales.

• Provide hands-on field support, technical guidance, and constructive feedback.

• Build a positive team culture focused on accountability, continuous improvement, and professional growth.

• Oversee daily plumbing operations, job quality, customer satisfaction, and department profitability.

What We're Looking For

• 3+ years of leadership experience in residential plumbing or home services.

• Strong residential plumbing knowledge and technical understanding.

• Proven ability to coach, train, and improve technician performance.

• Experience conducting in-person sales training and developing service professionals.

• Strong communication, leadership, and problem-solving skills.

• A hands-on approach to leadership and a genuine passion for helping others succeed.

• ServiceTitan experience preferred.

• Valid driver's license and stable work history.

Why Join Beacon?

• Competitive base salary + performance bonuses

• Health, dental, and vision benefits

• Paid time off and holidays

• Ongoing leadership and professional development

• Opportunity to make a real impact on a growing plumbing department

• Supportive, team-focused culture

Ready to Make an Impact?

We're looking for a leader who doesn't just tell technicians what to improve — you show them how, coach them through it, and celebrate their success.

If you're passionate about developing people and building a winning plumbing team, we'd love to hear from you.

Apply today and grow with Beacon Home Services!