PricewaterhouseCoopers (PwC)

Global professional services: assurance, tax, consulting

Analyste Support Applicatif & Data

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeNo salary listedIn-person

About the Job

Requirements

A Bac+5 or higher qualification in information technology, information systems, or an equivalent field such as software engineering, business intelligence, or data science.
Three to four years of experience in application support or a similar role.
Knowledge of data visualization tools, including Power BI.
Experience with data transformation and ETL tools such as Alteryx, Talend, Informatica, Dataiku, and Azure Data Factory or Data Tools.
Experience with Python, Databricks, notebooks, or similar tools.
Experience with ticket management tools such as ServiceNow or Jira.
A good understanding of application environments.
Fluent written and spoken English and French are essential.

Responsibilities

Handle user tickets and track them through resolution.
Diagnose and resolve common incidents.
Escalate complex issues to development teams or software vendors.
Build understanding of application features and associated business processes.
Act as an interface between users and technical teams.
Collaborate with stakeholders located in multiple countries.
Produce reports and dashboards using Power BI.
Maintain documentation, including procedures and user guides.
Contribute to optimizing support processes.
Participate in updating support best practices.

Desired Qualifications

Knowledge of SharePoint.
Knowledge of Power Automate or Power Platform.
Knowledge of the Microsoft Data Suite.
Knowledge of Copilot.
Familiarity with international environments and reporting tools.

Job Description & Summary

Vous intégrerez une équipe informatique en charge du support de plusieurs applications métiers. Votre rôle sera d’assurer un support de niveau 1 et 2, en lien direct avec les utilisateurs et les équipes de développement (internes ou éditeurs), dans un environnement international.
Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels.

Missions principales

Support applicatif niveau 1 & 2:

Prendre en charge les tickets utilisateurs et assurer leur suivi.

Diagnostiquer et résoudre les incidents courants.

Escalader les problèmes complexes vers les équipes de développement ou les éditeurs.

Montée en compétence sur les applications:

Comprendre les fonctionnalités et les processus métiers associés.

Communication et coordination:

Servir d’interface entre les utilisateurs et les équipes techniques.

Collaborer avec des interlocuteurs répartis dans plusieurs pays.

Reportinget documentation:

Produire des rapports et tableaux de bord viaPower BI.

Maintenir lesocle documentaire(procédures, guides utilisateurs).

Amélioration continue:

Contribuer à l’optimisation des processus de support.

Participer à la mise à jour des bonnes pratiques.

Compétences requises

Techniques:

Connaissance des outils deDataviz(Power BI).

Expérience entransformation de données(ETL(Alteryx, Talend, Informatica,Dataiku, Azure DataFactory/Data Tools, ...))

Expérienceen python (Databricks, notebooks, ou autre)

Connaissance deSharepointsouhaitée

Support & IT:

Gestion de tickets (outil ITSM typeServiceNow, Jira, etc.).

Bonne compréhension des environnements applicatifs.

Langues:

Anglais/Francaiscourant(écrit et oral) indispensable.

Softskills:

Excellent relationnel et sens du service.

Esprit d’équipe et collaboration.

Capacité à communiquer avec des interlocuteurs variés.

Autres compétences souhaitées:

Power Automate/PowerPlatform

Suite Data Microsoft

Copilot

Profil recherché

Formation : Bac+5ou plusen informatique, systèmes d’information ou équivalent(Génie Logiciel, Informatique Décisionnel, DataScientist).

Expérience :3à4ans dans le support applicatif ou un rôle similaire.

Atouts : Connaissance des environnements internationaux et des outils dereporting.

About the Company

PricewaterhouseCoopers (PwC)

Global professional services: assurance, tax, consulting

PwC provides assurance (audit), tax, legal services, consulting and deals advisory to organisations worldwide. It uses multidisciplinary teams across accounting, advisory, technology and industry, delivered through a global network of locally established firms that collaborate with technology partners to offer AI, cloud, managed services and digital trust. PwC differentiates itself with an integrated, global-local service model and technology-enabled offerings that address complex client needs across risk, transformation, reporting and sustainability. Its goal is to help clients improve governance, efficiency and value by supporting reporting accuracy, business transformation, risk management and sustainable practices.

Company size: 10,001+
Company stage: Early VC
Total funding: $3.3M
Headquarters: London, United Kingdom
Founded: 1989

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