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PDS Health

Integrated healthcare support company

Healthcare Coordinator

Full-TimeDeadline 9/1/27
$21.50 - $30.25/hr
Entry
Issaquah, WA, USA
In PersonTravel might be required between offices.
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • A high school diploma or general education degree (GED) is required.
  • Travel between offices might be required.
  • Knowledge of office practices, technology applications, and patient insurance is required.
  • The role requires a results-oriented approach: setting realistic goals, meeting commitments, prioritizing daily work, and following through to achieve results.
  • The role requires patient advocacy, including flexibility, adaptability, empathy, and ethical conduct.
  • The role requires process-focused work, including data-driven decision-making, attention to detail, organization, knowledge of operational processes, and computer proficiency.
  • The role requires financial acumen, including understanding profit drivers, using metrics, building the financial understanding of team members and clinicians, and understanding local market drivers and competition.
  • The role requires influencing skills, including active listening, observing behavior, and creating a win-win need for change.
  • The candidate must be self-motivated and reliable, and able to work independently and as part of a team.
  • The candidate must be able to multitask without compromising work quality.
  • The role requires interpersonal, oral, and written communication skills.
  • The candidate must be able to handle and maintain the confidentiality of patient records.
  • The candidate must be organized and detail-oriented and able to work in a fast-paced environment.
Responsibilities
  • Partner with supported dentists to obtain patients’ financial commitment to begin the recommended course of treatment.
  • Understand and use financial options to support treatment acceptance, educate patients on treatment choices, address common objections, and keep dentists’ schedules productive.
  • Support each patient in a consultative and educational manner while supporting a positive patient experience.
  • Model company culture, values, standards, and operational practices according to the We Believe Behavioral Framework.
  • Gain patients’ financial commitment to begin dentistry diagnosed by the dentist.
  • Achieve proficiency in the PDS system and tools to help patients make decisions suited to their wants and needs.
  • Complete the Healthcare Coordinator handoff in partnership with each clinician for every exam patient.
  • Serve as a subject matter expert on available financial options so patients can choose treatment that fits their budget.
  • Professionally address common patient objections to starting treatment.
  • Obtain insurance pre-authorizations for patients who need them before treatment.
  • Ensure the office follows the Comprehensive Care Model and make referrals outside the office as appropriate.
  • Participate in daily morning huddles, monthly team meetings, and other required meetings.
  • Understand business imperatives and how the role affects metrics and results.
  • Make decisions consistent with the PDS Brand framework and steward the PDS Brand.
  • Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
  • Maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
  • Comply with company policies and applicable state, federal, and other regulatory requirements.
  • Perform other duties and responsibilities as assigned.
Desired Qualifications
  • Prior coursework or on-the-job training in dentistry, insurance, or business.

About the company

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PDS Health

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PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.

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