Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.

Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies. 

Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.

The Role: 

We are looking for a skilled software engineer with solid hands-on experience in technical leadership role, providing technical guidance and directions to team members. Having extensive experience in middleware integration, business process/workflow design and development in our software engineering team.

As a Principal engineer, you will play a crucial role in designing, developing, and maintaining our conversation AI & Automation building blocks and features, with a focus on microservices architecture. Also have domain expertise such as ServiceNow, Salesforce, domain model etc. Your expertise in product development and understanding of SaaS (Software-as-a-Service) concepts will be valuable in shaping our innovative solutions and enhancing our existing products. 

This role is based out of our Palo Alto, CA office, and an Onsite interview is required as part of the process.

Responsibilities:

• Drive software development project end to end with cross functional teams
• Provide technical direction and guidance to the team and communicate with management team
• Design, develop, and maintain robust and scalable backend applications using JAVA/Python on Kubernetes and Docker.
• Collaborate with cross-functional teams, including Frontend Developers, Product Managers, and DevOps Engineers, to deliver high-quality software solutions.
• Implement microservices architecture to ensure the modularity, maintainability, and scalability of our applications.
• Contribute to the entire software development lifecycle, from requirements gathering and design to testing and deployment.
• Troubleshoot and resolve complex technical issues that arise in production and provide timely resolutions.
• Participate in code reviews, ensuring adherence to coding best practices and maintaining code quality standards.
• Stay up-to-date with the latest industry trends and advancements in backend development, and identify opportunities to integrate new technologies into our products.

Basic Qualifications:

• Proven experience as a technical leader role, leading project delivery from end to end.
• Preferred domain knowledge experience with ServiceNow, Salesforce, workflow, business process etc.
• Strong understanding and hands-on experience with microservices architecture and related concepts.
• Prior involvement in product development, with a track record of delivering high-quality software solutions.
• Familiarity with SaaS concepts and experience in developing SaaS-based applications is a plus.
• Proficiency in database design and integration, including SQL and NoSQL databases.
• Solid understanding of software development principles, design patterns, and best practices.
• Experience with version control systems (e.g., Git) and collaborative development workflows.
• Strong problem-solving skills and the ability to work effectively in a fast-paced and dynamic environment.
• Excellent communication and teamwork skills, with the ability to collaborate effectively with team members and stakeholders.
• Experience with distributed systems and handling large-scale data is highly desirable.
• Preference will be given to candidates with prior experience working in startup environments, demonstrating adaptability, initiative, and a passion for innovation.
• Bachelor’s degree in Computer Science, Software Engineering, or a related field or equivalent work experience of 10+ years

Preferred Qualifications:

• ServiceNow domain knowledge
• Startup experience
• Enterprise SaaS experience 
• BPMN or other similar business process workflow automation experience

Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.

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