BlackStone eIT

System integrator delivering AI-enabled digital transformation

Information Technology Support Engineer

System Administration +1Confirmed live in the last 24 hours

Full-timeDubai - United Arab EmiratesNo salary listedIn-person

About the Job

Requirements

Minimum 3 years of experience in IT Support, Technical Support, Service Desk, or Infrastructure Support roles.
A bachelor's degree in Computer Science, Information Technology, or a related field.
Proven experience as an IT Support Engineer or similar role.
Knowledge of computer systems, mobile devices, and other technology products.
Familiarity with remote desktop applications and help desk software.
Ability to diagnose and resolve basic technical issues efficiently.
Proven experience as a System Administrator or similar role.
Knowledge of Microsoft 365 administration and Azure Active Directory.
Experience with Windows Server (2016/2019/2022), virtualization (Hyper-V or VMware), and networking fundamentals.
Familiarity with PowerShell scripting for automation and administration.
Understanding of security best practices and compliance frameworks.

Responsibilities

Provide first- and second-level technical support for end users.
Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
Support Microsoft Windows operating systems and business applications.
Manage user accounts, permissions, email accounts, and access rights.
Troubleshoot network connectivity issues, including LAN, WAN, Wi-Fi, VPN, DNS, and DHCP.
Monitor and maintain IT infrastructure, servers, and network devices.
Install software updates, security patches, and operating system upgrades.
Respond to service requests and incidents through the ticketing system within defined service-level agreements.
Escalate complex technical issues to senior engineers or vendors when required.
Support virtualization environments such as VMware and Hyper-V.
Assist with backup, recovery, and disaster recovery procedures.
Maintain accurate records of incidents, solutions, and asset inventory.
Support cybersecurity initiatives by implementing security policies and best practices.
Prepare technical documentation, user guides, and knowledge base articles.
Coordinate with third-party vendors for hardware repairs and software support.

Information Technology Support Engineer

BlackStone eIT · Dubai, United Arab Emirates · Full-time · Posted 2026-09-05

Workplace: on_site

Department: Outsource

Description

BlackStone eIT is looking for a dedicated IT Support Engineer to join our team. In this role, you will be responsible for providing technical support to our clients, resolving hardware and software issues, and ensuring efficient operation of IT systems.

As an IT Support Engineer at BlackStone eIT, you will play a critical role in maintaining the satisfaction of our customers and optimizing the performance of our technology solutions.

Key Responsibilities

Provide first and second-level technical support for end users.
Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
Support Microsoft Windows operating systems and business applications.
Manage user accounts, permissions, email accounts, and access rights.
Troubleshoot network connectivity issues including LAN, WAN, Wi-Fi, VPN, DNS, and DHCP.
Monitor and maintain IT infrastructure, servers, and network devices.
Install software updates, security patches, and operating system upgrades.
Respond to service requests and incidents through the ticketing system within defined SLAs.
Escalate complex technical issues to senior engineers or vendors when required.
Support virtualization environments such as VMware and Hyper-V.
Assist with backup, recovery, and disaster recovery procedures.
Maintain accurate records of incidents, solutions, and asset inventory.
Support cybersecurity initiatives by implementing security policies and best practices.
Prepare technical documentation, user guides, and knowledge base articles.
Coordinate with third-party vendors for hardware repairs and software support.

Requirements

Minimum 3 years of experience in IT Support, Technical Support, Service Desk, or Infrastructure Support roles.
Bachelor's degree in Computer Science, Information Technology, or related field.
Proven experience as an IT Support Engineer or similar role.
Excellent knowledge of computer systems, mobile devices, and other tech products.
Familiarity with remote desktop applications and help desk software.
Strong problem-solving and communication skills.
Ability to diagnose and resolve basic technical issues efficiently.
Good organizational and time management abilities.
Customer-oriented attitude and ability to explain technical issues in a clear manner.
Willingness to learn and keep up-to-date with the latest technologies.
Proven experience as a System Administrator or similar role.
Strong knowledge of Microsoft 365 administration and Azure Active Directory.
Experience with Windows Server (2016/2019/2022), virtualization (Hyper-V or VMware), and networking fundamentals.
Familiarity with PowerShell scripting for automation and administration.
Understanding of security best practices and compliance frameworks.
Excellent problem-solving and communication skills.

Apply

Apply at BlackStone eIT

About the Company

BlackStone eIT

System integrator delivering AI-enabled digital transformation

Blackstone eIT is a system integrator and independent software vendor that helps organizations modernize through customized technology solutions across strategy, development, and managed services. It combines consulting, custom software, IT governance, workflow automation, and UI/UX design with hosted data storage, network, and security to support the full digital transformation lifecycle. It emphasizes long-term partnerships and uses intelligent technologies such as AI, machine learning, computer vision, big data analytics, blockchain, and IoT, including Agentic AI and Generative AI across its offerings and proprietary products like a Business Excellence Suite, Learning Management System, e-invoicing platform, Carbon Management Platform, and archiving system. Its goal is to help clients become digital-first, data-informed, and AI-enabled, with the aim of reducing costs and improving operational efficiency across finance, education, government, and manufacturing.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Seattle, WA
Founded: 2014

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