Field Service Engineer

Job Description

• Provide technical support, such as troubleshooting, repair, maintenance, or training for customers.
• Coordinate and perform repairs, maintenance, and other technical services according to established procedures and standards.
• Actively promote and sell service products to customers.
• Perform pharma (re)qualifications for our instruments.
• Collaborate effectively with cross-functional teams, such as Sales, Application Specialists, Administration and HQ Customer Support.
• Perform administrative tasks in our CRM system to process all customer support activities correctly, such as creating RFQs, repair estimates, service reports and service confirmations.
• Take responsibility for managing your personal stock of service parts and tools.
• Complete and maintain all necessary Anton Paar service training certifications for your assigned product lines.
• Travel regularly to customer sites in Taiwan, mainly in the north. Support in Central or Southern Taiwan may be required when needed.

Qualifications

• Engineering degree.
• Two years of experience in hardware support or repair work.
• Experience in the scientific instrument business will be a plus.
• Two or more years of experience in a customer-facing role, with exceptional customer service skills.
• Strong technical, analytical and problem-solving skills.
• Self-motivated, with good organizational skills.
• Good communication skills in English.
• A valid driver’s license.

Additional Information

• 12 paid vacation days in your first year, increasing every year.
• Up to 4 days of fully paid sick leave per year.
• Annual health check and group insurance.
• Company laptop and phone with unlimited internet.
• Regular team activities.
• A free English class every week.