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Bronson Methodist Hospital

Southwest Michigan health system

Practice Support Assistant - Clinic Receptionist

Full-TimeUpdated on 10/20/2026
No salary listed
Entry
South Haven, MI, USA
In Person
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • A high school diploma or general education degree (GED) and 3–6 months of related experience are required.
  • Previous experience working with medical insurance is highly preferred.
  • Keyboarding and computer skills, accurate filing ability, professional communication, customer service, and ability to perform light clerical duties are required.
  • Previous computer experience, including hospital-based programs such as Medic/Misys/Tiger or another practice management system, is preferred.
  • Ability to organize, alphabetize, file, and prioritize multiple tasks is required.
  • Excellent math skills and ability to use basic office equipment are required.
  • Ability to maintain confidentiality of sensitive medical information is required.
  • Excellent verbal and communication skills are required.
  • Ability to maintain positive customer service is required.
  • Ability to establish effective working relationships with office staff and employees in a team environment is required.
  • The work requires sustained mental and visual effort, including CRT work 70–90% of the time and close tolerances with considerable hand-eye coordination. Physical demands include regular walking, standing, stooping, bending, sitting, and some light lifting.
  • Ability to maintain confidentiality is required.
  • Ability to complete required training and education, including department-specific requirements, is required.
  • Knowledge of hospital safety and infection control policies and procedures is required.
Responsibilities
  • Register patients and customers and confirm patient and guarantor demographic and insurance information.
  • Complete all required fields in the practice management system.
  • Determine patient copayments using the electronic insurance verification system and collect current and past-due payments.
  • Enter charges and payments into the MISYS/Tiger system or another practice management system.
  • Prepare encounter forms for charge entry for services rendered, using the correct ICD-9 and CPT codes as they relate to Codescan.
  • Schedule and coordinate patient appointments, tests, and referrals according to office and provider preferences and patient needs.
  • Answer telephones, take messages, route callers, and provide or relay information consistent with service standards.
  • Maintain patient medical records according to current required standards.
  • Obtain patient authorization for transfer of private health information and maintain confidentiality of patient data and information.
  • Perform basic office duties, including sorting and distributing mail, copying, filing, faxing, ordering supplies, and completing forms as needed.
  • Compose basic letters and reports; format, type, and proofread standard correspondence, reports, and other documents.
  • Maintain a clean unit environment and work area, and communicate equipment malfunctions or problems to appropriate personnel.
  • Maintain accountability for assigned special projects and perform other assignments as directed by management.
  • Maintain effective working relationships within the organization.
  • Complete ongoing study and required training and education to maintain the competence, knowledge, and skills needed for assigned responsibilities.
  • Ensure required documentation for activities within areas of responsibility is completed accurately and on time.
  • Treat patients, families, visitors, customers, and employees with kindness and respect, and demonstrate teamwork and integrity in work activities.
  • Maintain a safe and clean environment in accordance with hospital safety and infection control policies and procedures.
  • Maintain provider schedules, including meetings, appointments, cancellations, rescheduling, and add-on appointments.
  • Print physicians’ daily schedules.
  • Run reports from the MISYS/Tiger system, such as charge summaries and missing tickets.
  • Prepare deposits, complete daily deposit verification forms, and verify deposit accuracy.
  • Perform other duties assigned by the physician or practice manager/office supervisor.
  • Maintain unsupervised access to unit medication rooms for stocking and retrieving supplies.
  • For Practice Centralized Services, enter demographic and insurance information for clinical patients; review accounts for missing or inaccurate information; and communicate with office staff at each location to ensure accurate registration for new patients, patients not seen in over a year, flagged accounts, inactive insurance, and auto or workers’ compensation accounts.
Desired Qualifications
  • Previous experience working with medical insurance is highly preferred.
  • Previous computer experience, including hospital-based programs such as Medic/Misys/Tiger or another practice management system, is preferred.

About the company

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Bronson Methodist Hospital

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Bronson Methodist Hospital is a nonprofit health system serving southwest Michigan. The system provides hospital, primary, specialty, emergency, outpatient, rehabilitation, and community health services through regional care locations. It serves patients, families, clinicians, referring providers, and communities throughout southwest Michigan. Its operating model centers on coordinated hospitals and practices supported by clinical programs, technology, facilities, supply chain, and administration. Teams work across nursing, physicians, allied health, rehabilitation, technology, facilities, administration, and patient access. Work depends on coordination among clinical, operational, technical, and support teams across its care settings and communities.

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